Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lauren Kozak

Summary

Experienced in wholesale orders, customer preparations and specialty creations. Setting and managing bakery goals, developing schedules and leading teams to produce exceptional results on consistent basis. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Head Baker

Cabin Fever Breads
05.2019 - Current
  • Developed unique recipes and confections to set bakery apart from competition.
  • Managed training, disciplining and motivating employees.
  • Produced consistently high-quality baked goods for customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Trained and supervised new employees on bakery operations and procedures.
  • Developed recipes for new products and improved existing recipes.
  • Followed food safety standards when handling ingredients.
  • Cleaned and maintained kitchen equipment and oven.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.

Baker

COBS Bread Bakery
09.2021 - 01.2023
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Trained and supervised new employees on bakery operations and procedures.

Retail Supervisor

Sodexo Canada
12.2017 - 08.2021
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Coordinated merchandising displays, signage and sales enablement.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Engaged associates in daily operations through open communication and upbeat team meetings.
  • Entered and priced inventory to assist with efficient restocking.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.

Technical Support Representative

Concentrix
01.2014 - 11.2017
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
  • Reset and restored mobile operating systems such to factory default settings to correct software-based faults.

Baker/Supervisor

Tim Horton's
01.2013 - 07.2016
  • Produced consistently high-quality baked goods for customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

GED -

Sardis Secondary
06.2013

Skills

  • Catering Experience
  • Schedule Maintenance
  • Recipe Development
  • Customer Service
  • Food Safety
  • Kitchen Equipment Operation
  • Kitchen Safety
  • Holiday Baking
  • Recipe Creation and Conversion
  • Food Safety and Sanitation
  • Team Player
  • Quality Control
  • Active Listener
  • Management
  • Adaptive and Creative
  • Excellent Math Skills
  • Stock Rotation
  • Visual Merchandising
  • Traditional Baked Goods
  • Opening and Closing Duties

Languages

English
Native or Bilingual

Timeline

Baker

COBS Bread Bakery
09.2021 - 01.2023

Head Baker

Cabin Fever Breads
05.2019 - Current

Retail Supervisor

Sodexo Canada
12.2017 - 08.2021

Technical Support Representative

Concentrix
01.2014 - 11.2017

Baker/Supervisor

Tim Horton's
01.2013 - 07.2016

GED -

Sardis Secondary

Similar Profiles

CREATE PROFILE
Lauren Kozak