Lauren Kowalchuk
Cambridge,ON
Summary
I help organizations build stronger leaders and better systems. My work blends consulting, leadership development, and learning design - from creating custom programs and learning journeys to rolling out training initiatives across industries. I’ve partnered with executives and instructional designers to design in-person, virtual, and hybrid programs, and built content and platforms that make learning scalable and impactful.
I’m experienced in LMS and CRM implementation, program evaluation, and change management, and I use data and feedback to refine solutions so they stick. I’m known for bringing people, systems, and strategy together - whether managing multiple client projects, aligning stakeholders, or turning complex challenges into clear, actionable programs that deliver results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Consultant & Manager of Marketing Operations
Leadership Contract Inc.
Oakville, ON
02.2024 - Current
- Co-designed and led the firm's largest leadership development program with 250 leaders, supporting facilitation and rollout across multiple cohorts.
- Partnered with instructional designers to tailor leadership development offerings to each organization's unique needs and design new customized programs across 15+ industries.
- Developed learning journeys for in-person, virtual, and hybrid deliveries to maximize accessibility and impact.
- Built and supported LMS platforms and course content to extend facilitated experiences into scalable, self-paced journeys.
- Applied human-centered design and adult learning principles to create impactful learner experiences.
- Established program evaluation frameworks using feedback, engagement analytics, and business impact measures to continuously improve learning outcomes resulting in NPS scores of 80+ across programs.
- Collaborated with cross-functional teams (Product, Operations, Marketing, HR) to align learning solutions with organizational strategy and goals.
- Led change management strategies to secure stakeholder buy-in and ensure smooth adoption of new leadership programs and systems.
- Partnered with senior executives and stakeholders to align program objectives with organizational priorities and reinforce accountability.
- Conducted C-suite interviews and organizational diagnostics, turning insights into frameworks and actionable solutions.
- Directed analytics for leadership programs and business outcomes, using data to refine offerings and improve client engagement.
- Implemented reporting structures and business systems, led training and adoption initiatives to support firm-wide operations.
- Managed up to 10 client organizations simultaneously, serving as consultant, project manager, solutions architect, and account manager.
Sales Manager
The Co-Active Training Institute
01.2023 - 02.2024
- Partnered with executives and senior leaders to design and roll out training initiatives, aligning business priorities with organizational learning needs.
- Worked cross-functionally with Product, Operations, Marketing, and Finance to implement systems, refine processes, and manage projects against shared priorities.
- Built and managed LMS platforms and course content to support both facilitated training and self-paced learning.
- Designed and facilitated 5+ training programs for cross-functional teams, ensuring adoption of new systems, tools, and processes.
- Conducted business analysis and reporting, introducing data-driven frameworks to improve decision-making and organizational efficiency.
- Led change management efforts to improve cultural alignment, adoption of systems, and long-term performance.
Team Lead, Sales and Customer Experience
The Co-Active Training Institute
01.2022 - 01.2023
- Configured, launched, and trained a 12-person cross-functional team on CRM and business systems (HubSpot, NetSuite, DialPad, 8x8, Destiny One SMS, Calendly).
- Collaborated across departments to design and implement new technology solutions, ensuring adoption and process improvement.
- Facilitated company-wide meetings to align leadership, communicate priorities, and track organizational results.
- Developed enablement tools and resources to improve the employee and learner experience, strengthening organizational effectiveness.
Sales & Training Advisor
The Co-Active Training Institute
01.2021 - 01.2022
- Redesigned processes to streamline client and internal workflows, aligning systems with organizational priorities.
- Facilitated training sessions for new hires and cross-functional teams, supporting system adoption and capability building.
- Partnered with leadership on organizational change initiatives, embedding continuous improvement practices.
- Applied data and analytics to monitor performance and inform executive decision-making.
- Trained and mentored 10+ new personnel hired to fulfill various roles.
Customer Experience Queue Coordinator
The Co-Active Training Institute
01.2020 - 01.2021
Education
Master of Arts - Organizational Leadership
Royal Road University
Victoria, BC2024
Bachelor of Arts - Industrial/Organizational Psychology
University of Guelph
Skills
- Leadership Development & Consulting
- Program Design & Facilitation
- Learning Journey Design (In-Person, Virtual, Hybrid)
- LMS Platforms
- Adult Learning Principles
- Organizational Development
- Change Management
- Stakeholder Engagement
- Analytics & Evaluation
- Project Management
Certification
- Everything DiSC Practitioner
- Project Management Fundamentals | Project Management Institute
- LCI Certified Practitioner | Leadership Contract Inc.
- Lean Six Sigma Yellow Belt | Six Sigma Global Institute
- Core Coach Training | The Co-Active Training Institute
- Certificate in Leadership | University of Guelph
- Customer Experience Certificate Program | UC Irvine
Timeline
Consultant & Manager of Marketing Operations
Leadership Contract Inc.
02.2024 - Current
Sales Manager
The Co-Active Training Institute
01.2023 - 02.2024
Team Lead, Sales and Customer Experience
The Co-Active Training Institute
01.2022 - 01.2023
Sales & Training Advisor
The Co-Active Training Institute
01.2021 - 01.2022
Customer Experience Queue Coordinator
The Co-Active Training Institute
01.2020 - 01.2021
Bachelor of Arts - Industrial/Organizational Psychology
University of Guelph
Master of Arts - Organizational Leadership
Royal Road University
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