Lauren Kluthe
Brooklin,Canada
Summary
Customer driven student with over 6 years of diverse experience in customer engagement, and exceptional service. Demonstrates strong leadership and problem-solving skills, ensuring success and customer satisfaction. Committed to creating memorable experiences and fostering a culture of exceptional service and teamwork.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Festival Coordinator
MudHero
06.2023 - 06.2023
- Orchestrated festival logistics, ensuring seamless setup of tents, tables, and stations
- Fostered vibrant atmosphere, engaging participants and distributing rewards
- Managed complex event operations, addressing logistical challenges with agility
- Prioritized attendee safety and enjoyment, contributing to successful festival execution
- Coordinated with cross-functional teams to streamline festival setup
- Facilitated smooth operations, from inflatable installations to strategic station placement
Merchandiser
PepsiCo
08.2022 - 06.2023
- Merchandised and maintained production levels of all Frito Lay products in most major grocery stores
- Meticulously managed product displays adhering to visual merchandising guidelines, consistently maintaining high production levels across major grocery stores
- Effectively collaborated with store managers to optimize product placement and resolved stock issues, ensuring 100% availability
Front Desk Agent
Banff Lodging Company
04.2022 - 08.2022
- Managed front desk operations at Banff Lodging Company
- Provided exceptional customer service while efficiently handling check-ins and check-outs, accepting customer payments, facilitating correspondence with hotel guests, addressing room bookings, operating the front desk, and using multi-transfer phone lines
- Resolved guest issues promptly and professionally
- Maintained high standards of cleanliness and organization within the lobby
Drop In Sports & Event Supervisor
Toronto Metropolitan University
10.2021 - 04.2022
- Oversaw drop-in sports events at Toronto Metropolitan University
- Prepared facility for event days, including setup and take down of any equipment configured for the spaces, and facilitated/operated drop-in sports days for students, while maintaining relationships
- Built and maintained strong rapport and relationships with stakeholders and clientele to ensure the stakeholder needs and standards of events were being met and facilitated efficiently
- Provided a safe and accommodating facility for guests and clients
- Worked enthusiastically with the team for event success
- Addressed unforeseen issues with analytical problem-solving
Receptionist
Micheal Kluthe Salon & Spa
06.2018 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records using Milano software.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Administrative Assistant
The Heritage Bee Company
10.2017 - 05.2021
- Performed assembly lines to package orders as well as facilitated the production of products
- Maintained high sales and levels of customer service at the One of a-Kind Show annually in Toronto
Education
Bachelor of Arts - Professional Communications
Toronto Metropolitan University
Toronto, ON06.2025
High School Diploma -
North Toronto Collegiate Institute
Toronto, ON06.2019
Skills
- Event Planning
- Team Collaboration
- Customer Service
- Problem Solving
- Exceptional Service
- Customer Engagement
- Communication Skills
- Leadership
- Time Management
- Organization
Certification
- First Aid / CPR Certification, 07/01/21
- G Licensed Driver, 02/01/22
Timeline
Festival Coordinator
MudHero
06.2023 - 06.2023
Merchandiser
PepsiCo
08.2022 - 06.2023
Front Desk Agent
Banff Lodging Company
04.2022 - 08.2022
Drop In Sports & Event Supervisor
Toronto Metropolitan University
10.2021 - 04.2022
Receptionist
Micheal Kluthe Salon & Spa
06.2018 - 08.2018
Administrative Assistant
The Heritage Bee Company
10.2017 - 05.2021
Bachelor of Arts - Professional Communications
Toronto Metropolitan University
High School Diploma -
North Toronto Collegiate Institute
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