Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lauren Klassen

Fresno

Summary

Dynamic administrative professional with a proven track record at Fresno Chaffee Zoo, excelling in relationship development and organization. Adept at managing educational programming and ensuring safety, while demonstrating exceptional customer service. Proficient in Microsoft Office, I effectively streamline operations and enhance team collaboration to achieve program goals.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Fresno Chaffee Zoo
06.2022 - Current
  • Responsible for scheduling all on site and off site education programming.
  • Collaborating with several different departments to ensure smooth program days.
  • Building relationships with teachers, school districts, and community centers to promote and expand our educational programming reach.
  • Process payments for merchandise, classes, and programs.
  • Efficient use of our ticketing system to ensure all bookings and payments are up to date.
  • Following up with bookings if there is an outstanding balance.
  • Responsible for checking in and out all students during our Zoo Camp seasons. Up to 400 students a day.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

After-School Program Site Lead

Community Youth Ministries
06.2019 - 06.2022
  • Kept notes of behavior issues, food served and medications administered to children.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Managed safety and security of all children under care.
  • Cared for children ages Kindergarten to Fifth grade in nurturing and age-appropriate way.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Met with parents about daily activities, positive developments and areas of concern.
  • Maintained records and logs of work performed and materials and equipment used.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.


After-School Tutor

Community Youth Ministries
08.2016 - 06.2019
  • Provided homework assistance using specific curriculum and materials.
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Supported students with helpful study habits and exam strategies.
  • Demonstrated reliability by attending scheduled sessions and communicating in advance of cancellations.
  • Employed enthusiastic and caring approach to reach and motivate students.
  • Supported teacher instruction by discussing concepts and creating custom practice questions.
  • Prepared lesson plans to meet goals identified in students' individualized study plans.
  • Motivated students towards learning and studying to build self-confidence and reduce anxiety of failure in writing.

Education

No Degree - Liberal Studies

Reedley College
Reedley, CA

Certificate - Zoo And Aquarium Science

Animal Behavior Institute
Durham, NC
07-2022

High School Diploma -

Reedley High School
Reedley, CA
06-2012

Skills

  • Reception oversight
  • Bookkeeping
  • Meeting planning
  • Records retrieval
  • Safety awareness
  • Problem Resolution
  • Relationship development
  • Budgets
  • Organization
  • Communications
  • First Aid and CPR certified
  • Team management
  • Team building
  • Excellent customer service
  • Proficient in Microsoft Word, Excel, and Power Point

Accomplishments

Successfully launched and scheduled a partnership between Fresno Chaffee Zoo and Central Unified Expanded Learning Opportunities. Fresno Chaffee Education Team visited school sites and offered educational programming to students K-5th grade. Our team visited 14 school sites over 3 months reaching nearly 300 students.

Timeline

Administrative Assistant

Fresno Chaffee Zoo
06.2022 - Current

After-School Program Site Lead

Community Youth Ministries
06.2019 - 06.2022

After-School Tutor

Community Youth Ministries
08.2016 - 06.2019

No Degree - Liberal Studies

Reedley College

Certificate - Zoo And Aquarium Science

Animal Behavior Institute

High School Diploma -

Reedley High School

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Lauren Klassen