Lauren Klassen
Fresno
Summary
Dynamic administrative professional with a proven track record at Fresno Chaffee Zoo, excelling in relationship development and organization. Adept at managing educational programming and ensuring safety, while demonstrating exceptional customer service. Proficient in Microsoft Office, I effectively streamline operations and enhance team collaboration to achieve program goals.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Fresno Chaffee Zoo
06.2022 - Current
- Responsible for scheduling all on site and off site education programming.
- Collaborating with several different departments to ensure smooth program days.
- Building relationships with teachers, school districts, and community centers to promote and expand our educational programming reach.
- Process payments for merchandise, classes, and programs.
- Efficient use of our ticketing system to ensure all bookings and payments are up to date.
- Following up with bookings if there is an outstanding balance.
- Responsible for checking in and out all students during our Zoo Camp seasons. Up to 400 students a day.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
After-School Program Site Lead
Community Youth Ministries
06.2019 - 06.2022
- Kept notes of behavior issues, food served and medications administered to children.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Managed safety and security of all children under care.
- Cared for children ages Kindergarten to Fifth grade in nurturing and age-appropriate way.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Monitored entrances and exits to maintain safety and organized environments.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Met with parents about daily activities, positive developments and areas of concern.
- Maintained records and logs of work performed and materials and equipment used.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
After-School Tutor
Community Youth Ministries
08.2016 - 06.2019
- Provided homework assistance using specific curriculum and materials.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Supported students with helpful study habits and exam strategies.
- Demonstrated reliability by attending scheduled sessions and communicating in advance of cancellations.
- Employed enthusiastic and caring approach to reach and motivate students.
- Supported teacher instruction by discussing concepts and creating custom practice questions.
- Prepared lesson plans to meet goals identified in students' individualized study plans.
- Motivated students towards learning and studying to build self-confidence and reduce anxiety of failure in writing.
Education
No Degree - Liberal Studies
Reedley College
Reedley, CACertificate - Zoo And Aquarium Science
Animal Behavior Institute
Durham, NC07-2022
High School Diploma -
Reedley High School
Reedley, CA06-2012
Skills
- Reception oversight
- Bookkeeping
- Meeting planning
- Records retrieval
- Safety awareness
- Problem Resolution
- Relationship development
- Budgets
- Organization
- Communications
- First Aid and CPR certified
- Team management
- Team building
- Excellent customer service
- Proficient in Microsoft Word, Excel, and Power Point
Accomplishments
Successfully launched and scheduled a partnership between Fresno Chaffee Zoo and Central Unified Expanded Learning Opportunities. Fresno Chaffee Education Team visited school sites and offered educational programming to students K-5th grade. Our team visited 14 school sites over 3 months reaching nearly 300 students.
Timeline
Administrative Assistant
Fresno Chaffee Zoo
06.2022 - Current
After-School Program Site Lead
Community Youth Ministries
06.2019 - 06.2022
After-School Tutor
Community Youth Ministries
08.2016 - 06.2019
No Degree - Liberal Studies
Reedley College
Certificate - Zoo And Aquarium Science
Animal Behavior Institute
High School Diploma -
Reedley High School