Lauren Kim

Lead a large regional team of pharmacy professionals across multiple locations, driving operational efficiency, compliance, and clinical excellence.

Spearheaded initiatives to optimize pharmaceutical services and ensure patient safety across a diverse, high-volume territory.

Foster a culture of continuous improvement through mentoring and empowering team members, resulting in increased employee engagement and performance.

Oversee strategic planning for market growth, developing targeted strategies to expand services and enhance customer experience.

Led cross-functional teams in executing divisional initiatives to improve operational performance and align business goals across regions.

Managed the P&L of $2.2 billion in pharmacy sales, driving profitability and ensuring EBITDA goals were met.

Championed the implementation of COVID-19 vaccination efforts, protecting local communities through accessible immunization services.

Maintained continuity of care during a transitional period, ensuring seamless service delivery and upholding the highest standards of operational excellence.

Directed both store and pharmacy operations across a large district, ensuring compliance with regulatory standards while consistently delivering exceptional patient care.

Developed and executed growth strategies to optimize operational performance, increase revenue, and improve patient satisfaction across 15+ pharmacy locations.

Implemented targeted staff development programs, resulting in improved retention, increased productivity, and enhanced team performance.

Fostered a culture of continuous improvement, leading to operational efficiency and elevated customer experiences.

Managed multiple pharmacy locations within a district, optimizing operations, driving cost savings, and improving patient outcomes.

Built strong relationships with internal teams and external stakeholders, ensuring collaboration and alignment with business objectives.

Developed and implemented segmentation strategies with the Wellness Format across the West Coast region, aligning services to meet customer needs and drive enhanced business performance.

Strategized and supported the growth of 845 stores in the West Division, contributing to over $10 billion in revenues, with initiatives including the rollout of high-end beauty products and specialized cafes.

Collaborated closely with senior leadership to design and execute targeted marketing and service initiatives, boosting customer engagement and expanding market share.

Played a pivotal role in shaping the division’s long-term strategy, ensuring alignment with corporate goals and adapting to market trends for sustainable growth.

Managed day-to-day operations of multiple pharmacy locations, ensuring the highest standards of service, compliance, and operational efficiency.

Led teams through periodical training and regulatory changes, continuously improving performance metrics and customer satisfaction.