Lauren Jordan
Lakeside,CA
Summary
Dynamic leader with proven expertise in task delegation and cash management. Recognized for enhancing customer satisfaction through effective problem resolution and active listening. Skilled in training staff and optimizing workflows, driving team performance to achieve business goals. Committed to maintaining high operational standards and fostering a positive work environment.
Overview
5
5
years of professional experience
Work History
Shift Leader
Crumbl
11.2021 - Current
- Trained new employees, and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues, and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations, or unnecessary work delays, due to hazards or inefficient layouts.
Sales Representative
CarMax
01.2025 - 05.2025
- Managed customer inquiries and resolved issues in a timely manner.
- Collaborated with team members to maintain an organized sales floor.
- Processed sales paperwork accurately and efficiently for smooth transactions.
- Participated in training sessions to improve sales techniques and product knowledge.
- Engaged with customers through active listening to understand their needs.
BDC Sales Representative
Keifer Automotive
03.2024 - 01.2025
- Analyzed market trends to identify potential sales opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Coordinated appointments with potential clients and attended to their concerns.
- Generated new sales leads through cold calling and networking activities.
BDC Service Representative
Keifer Automotive
09.2023 - 03.2024
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Coordinated appointment bookings for vehicle servicing, repair, and maintenance.
- Provided customer support via phone and email inquiries in a timely manner.
- Accurately transcribed customer data in the database.
- Collaborated in meetings to identify best practices for improving BDC operations.
Guest Services Staff Member
Smashburger
02.2021 - 07.2021
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Handled customer complaints to satisfy and retain guests.
Education
High School Diploma -
West Hills High School
Santee, CA06.2021
Skills
- Technical support
- Cash management
- Leadership
- Safety processes and procedures
- Staff education and training
- Excellent communication
- Shift checklists
- Loss prevention strategies
- Appointment scheduling
- Follow-up calls
- Cold calling
- Time management
- Sales expertise
Timeline
Sales Representative
CarMax
01.2025 - 05.2025
BDC Sales Representative
Keifer Automotive
03.2024 - 01.2025
BDC Service Representative
Keifer Automotive
09.2023 - 03.2024
Shift Leader
Crumbl
11.2021 - Current
Guest Services Staff Member
Smashburger
02.2021 - 07.2021
High School Diploma -
West Hills High School