Lauren Huson
Murrieta
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
7
7
years of professional experience
Work History
Account Manager Supervisor
IdentityIQ
Temecula
08.2025 - Current
- Trained and mentored a team of account managers, improving overall team performance and client engagement.
- Managed a diverse portfolio of key accounts, ensuring consistent communication and timely resolution of issues.
- Implemented customer feedback loops to drive service enhancements and improve client experiences.
- Led cross-functional teams in developing solutions that addressed complex client challenges.
- Analyzed customer data to identify upsell opportunities and drive revenue growth.
Account Manager - B2B Business Development
IdentityIQ
Temecula
08.2024 - 08.2025
- Developed and implemented account growth strategies to enhance client retention and satisfaction.
- Conducted market research to identify new business opportunities and industry trends.
- Managed contract negotiations, ensuring favorable terms and conditions for the organization.
- Facilitated regular meetings with clients to assess their needs and provide tailored solutions.
- Tracked performance metrics to evaluate the success of business development initiatives.
Call Center Supervisor
IdentityIQ
Temecula
01.2024 - 08.2024
- Developed training materials to enhance team performance and improve customer interactions.
- Conducted regular performance evaluations to identify areas for improvement and implement action plans.
- Analyzed customer feedback to identify trends and inform service improvement initiatives.
- Coordinated team schedules to ensure adequate coverage during peak call times.
Credit Specialist
IdentityIQ
Temecula
03.2022 - 01.2024
- Monitored customer accounts for signs of delinquency and initiated appropriate collection actions.
- Collaborated with customers to develop personalized repayment plans that met their financial needs.
- Evaluated credit reports to identify potential credit risks and provided insights to management.
- Communicated effectively with clients to resolve inquiries related to their credit status.
Membership Specialist
IdentityIQ
Temecula
07.2021 - 03.2022
- Managed membership enrollment process, ensuring accurate data entry and timely updates.
- Collaborated with team members to develop strategies for enhancing member engagement and retention.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Customer Service
Lowes Home Improvment
Temecula
09.2018 - 03.2021
- Resolved customer complaints through effective problem-solving techniques, ensuring satisfaction.
- Processed orders and managed inventory levels to maintain optimal stock availability.
- Trained new hires on customer service protocols, contributing to team efficiency.
- Collaborated with team members to streamline service processes, reducing wait times.
Education
Bachelor of Arts - English
National University
La Jolla, CA10-2025
Associate of Arts - Liberal Arts
Mt. San Jacinto College
San Jacinto, CA05-2022
High School Diploma -
Murrieta Mesa High School
Murrieta, CA06-2017
Skills
- Customer service experience
- Able to work with frustrated customers
- Sales
- Account management
- Team leadership
Timeline
Account Manager Supervisor
IdentityIQ
08.2025 - Current
Account Manager - B2B Business Development
IdentityIQ
08.2024 - 08.2025
Call Center Supervisor
IdentityIQ
01.2024 - 08.2024
Credit Specialist
IdentityIQ
03.2022 - 01.2024
Membership Specialist
IdentityIQ
07.2021 - 03.2022
Customer Service
Lowes Home Improvment
09.2018 - 03.2021
Bachelor of Arts - English
National University
Associate of Arts - Liberal Arts
Mt. San Jacinto College
High School Diploma -
Murrieta Mesa High School