Lauren Hornig
Île-Perrot,Quebec
Overview
11
11
years of professional experience
Work History
INSIDE SALES REPRESENTATIVE
Tenaquip
Senneville, QC
08.2023 - Current
- Manage order processing and prepare customer quotations for key accounts, including Government of Canada clients, through email and phone communication.
- Generate approximately $200K in monthly sales while ensuring accurate and timely order fulfillment.
- Collaborate closely with outside sales representatives to support and manage a portfolio of 50 key accounts as part of a four-person sales team.
- Resolve order issues and customer inquiries efficiently, ensuring a high level of customer satisfaction and service.
- Coordinate with vendors to source specialty and hard-to-find products based on customer requirements while maintaining strong supplier relationships.
- Provide backup support to the Material Handling Department to ensure smooth day-to-day operations and continuity of service.
- Maintain strong customer and supplier relationships while contributing to efficient sales operations and consistent service delivery.
SUPERVISOR
Grandé Camera
Montreal, QC
02.2023 - 08.2023
- Led the returns department of a film and television camera and equipment rental house. Supervised four employees, ensured accurate inventory returns, and communicated with in-house coordinators, department leads, clients, and film production companies.
MAGASINIER
Grandé Camera
Montreal, QC
04.2022 - 02.2023
- Prepared camera, lighting, and sound equipment for film and television productions. Tested equipment, identified and reported damage, and handled valuable equipment with care.
EQUIPMENT MONITOR
Canadore College
North Bay, ON
10.2020 - 04.2022
- Monitored camera, sound, grip, and lighting equipment. Pulled equipment bookings for digital cinematography students and teachers; sanitized equipment and editing suites.
- Work Study
OPERATIONS ASSISTANT
Just for Laughs
Montreal, QC
06.2021 - 09.2021
- Supported the operations manager with artist scheduling for the Just for Laughs Festival. Created and edited schedules, contacted agents and artists, and prepared spreadsheets and documents related to artists' stays in Montreal.
TENNIS INSTRUCTOR
Proset Autism
Kirkland, QC
04.2018 - 08.2019
- Taught adapted tennis to children and young adults on the autism spectrum. Scheduled lessons and communicated with parents.
TENNIS INSTRUCTOR | MEMBER SERVICES
Baie-D'Urfé Tennis Club
Baie-D'Urfé, QC
01.2016 - 01.2019
- Taught group, private and semi-private lessons; coached the junior interclub team. Greeted members, sold food and beverages, scheduled court play and maintained clay courts.
- SUMMER EMPLOYMENT
Education
ONTARIO COLLEGE ADVANCED DIPLOMA - DIGITAL CINEMATOGRAPHY
Canadore College
North Bay, ONDEC - ARTS, LITERATURE AND COMMUNICATIONS: MEDIA
John Abbott College
Montreal, QCSECONDARY SCHOOL DIPLOMA - SPORT ÉTUDES
John Rennie High School
Pointe-Claire, QCSkills
- Customer service
- Order coordination
- Vendor communication
- Equipment handling
- Team supervision
- Scheduling
- Issue resolution
- Film & television
LANGUAGES
English, French, German
Disclaimer
References available upon request
Personal Information
Title: CUSTOMER SERVICE PROFESSIONAL
Timeline
INSIDE SALES REPRESENTATIVE
Tenaquip
08.2023 - Current
SUPERVISOR
Grandé Camera
02.2023 - 08.2023
MAGASINIER
Grandé Camera
04.2022 - 02.2023
OPERATIONS ASSISTANT
Just for Laughs
06.2021 - 09.2021
EQUIPMENT MONITOR
Canadore College
10.2020 - 04.2022
TENNIS INSTRUCTOR
Proset Autism
04.2018 - 08.2019
TENNIS INSTRUCTOR | MEMBER SERVICES
Baie-D'Urfé Tennis Club
01.2016 - 01.2019
ONTARIO COLLEGE ADVANCED DIPLOMA - DIGITAL CINEMATOGRAPHY
Canadore College
DEC - ARTS, LITERATURE AND COMMUNICATIONS: MEDIA
John Abbott College
SECONDARY SCHOOL DIPLOMA - SPORT ÉTUDES
John Rennie High School