Benjamin Hoffman
Poway,CA
Summary
Over three years of experience in customer care. Retail Sales Associate with more than 4 years in the retail industry. Areas of expertise include sales, customer relations, employee relations, inventory management and conflict resolution.
Overview
11
11
years of professional experience
Work History
Mail Services Clerk
Environments Plus
08.2022 - Current
- Improved mail processing efficiency by sorting, organizing, and distributing incoming and outgoing mail.
- Enhanced customer satisfaction with timely and accurate deliveries for all mail services.
- Streamlined mailroom operations by maintaining organized workspaces and implementing efficient workflow processes.
- Ensured secure handling of sensitive materials through diligent adherence to confidentiality policies and procedures.
Resident Services Coordinator
Garden Communities
04.2021 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Referred clients to appropriate team members, to meet their housing needs.
- Maintained energy and enthusiasm in fast-paced environment.
- Improved operations through consistent hard work and dedication.
Recreational Attendant
Garden Communities
01.2019 - 04.2021
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Delivered information to visitors, including details of interest about facility, rules, and policies.
- Created and communicated reservations for visitors.
- Oversaw the operation and use of the bowling alley.
- Cooperated with the team to better understand the residents needs and wants.
Retail Sales Associate
Big Lots Inc
11.2013 - 02.2020
- Stocked and replenished merchandise according to store merchandising layouts.
- Handled all customer relations issues in an efficient manner and in accordance with company policies.
- Responded to customer questions and requests in a promptly and accurately.
- Answered customer telephone calls promptly and in an appropriate manner.
Education
GED - undefined
Poway High School
Poway, CA2013
Skills
- Technical aptitude
- Accurate money handling
- Motivated team player
- Sales experience
- Customer-oriented
- Personable
- Scheduling management
- Strong work ethic
- Shipment processing
- Fast learner
- Accepts constructive criticism
- Ability to lift over 50 lbs
- Directing subordinates
- Conflict resolution
Timeline
Mail Services Clerk
Environments Plus
08.2022 - Current
Resident Services Coordinator
Garden Communities
04.2021 - Current
Recreational Attendant
Garden Communities
01.2019 - 04.2021
Retail Sales Associate
Big Lots Inc
11.2013 - 02.2020
GED - undefined
Poway High School
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