Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lauren Henkelman

Red Deer

Summary

I am an experienced food and beverage industry worker who is looking to join your team, I have a 3 years experience in the customer service, and am confident in myself and my abilities as well as to be respectful to others at all times. Through my past job's and as a Girl Guide leader of 2 years I have developed the ability to be very adaptable and open to quick changes. Some highlights I see in myself as far as my personality as: fun, bubbly, and always excited to meet new people and engage in conversations.

Overview

3
3
years of professional experience

Work History

Deli Clerk

Save-On-Foods
07.2024 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
  • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
  • Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
  • Maintained strict adherence to health and safety guidelines, ensuring safe shopping and working environment.
  • Trained new deli clerks, enhancing team's efficiency and service quality.
  • Always ensured both proper and safe use of all deli equipment. Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared salads, soups and sandwiches for customers.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Bartender

Western Park
02.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Upheld strict regulations for safe alcohol service.
  • Always ensured to check Identification for those who appear under the age of 25
  • Confident in my ability to recognize when a customer has been overserved and handle the situation both professionally and in a calmly.

Restaurant Busser

Keg Steakhouse & Bar
06.2024 - 12.2024
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
  • Contributed to smooth restaurant operations by promptly resetting tables for new customers.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Trained new staff in bussing and cleaning procedures.
  • Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
  • Collaborated with kitchen staff to ensure dishes were properly sorted and returned to the dishwashing area.
  • Provided respectful and courteous bussing services while operating within active dining rooms.
  • Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Emptied on-site trash receptacles into dumpsters and large waste receptacles.
  • Trained new bussers on restaurant procedures, table settings, and customer service expectations.

Restaurant Hostess

Keg Steakhouse & Bar
06.2024 - 11.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Delivered pick-up and curbside orders to guests.
  • Took initial drink orders and relayed information to wait or bar staff.

Catering Server

Western Park
02.2022 - 07.2024
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Enhanced guest experience by providing exceptional service during catered events.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Loaded and unloaded delivery van carefully to maximize efficiency.
  • Arranged linens and table settings according to seating plan and event theme.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Assisted customers in selecting menu items, answering questions and providing general information.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Inspected dishes and utensils for cleanliness.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Served meals to customers according to established guidelines.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.

Concessions Cashier

Western Park
04.2022 - 02.2023
  • Improved customer satisfaction by providing efficient and friendly service at the concession stand.
  • Responded to customer complaints to help resolve issues.
  • Provided exceptional customer service by addressing concerns promptly and professionally.
  • Operated POS systems proficiently for accurate order processing and payment collection.
  • Consistently provided friendly service to promote better customer engagement.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Accurately operated cash register to process customer payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Education

Education

Red Deer Polytechnic
Red Deer, None
06-2029

High School Diploma -

St. Joseph High School
Red Deer, AB
06-2023

Skills

  • I am strong at multitasking
  • I'm Patience especially with guest and fellow coworkers
  • I'm confident in myself and love providing customer service
  • I'm known to be a highly reliable individual
  • Personally I enjoy working within a team atmosphere
  • I am comfortable handling money, and carrying through payments, as well as operating POS systems
  • I consider myself to be a fast learner who is used to working in fast paced environments with high customer service expectations

Languages

English
Native or Bilingual

Timeline

Deli Clerk

Save-On-Foods
07.2024 - Current

Restaurant Busser

Keg Steakhouse & Bar
06.2024 - 12.2024

Restaurant Hostess

Keg Steakhouse & Bar
06.2024 - 11.2024

Bartender

Western Park
02.2023 - Current

Concessions Cashier

Western Park
04.2022 - 02.2023

Catering Server

Western Park
02.2022 - 07.2024

Education

Red Deer Polytechnic

High School Diploma -

St. Joseph High School

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