Lauren Hancock

• Developed creative design for print materials, brochures, banners, and signs.
• Created engaging social media graphics that drove user engagement and increased online visibility.
• Conceptualized creative designs for print materials, banners, and signs.
• Created digital image files for use in digital and traditional printing methods.
• Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
• Conceptualized unique logo designs for startups, establishing strong visual identities that resonated with target markets.
• Elevated customer satisfaction by personalizing graphic design solutions.
• Created logos, illustrations and typography for various organizations.

• Managed and motivated employees to be productive and engaged in work.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Worked with Insurance, Checkouts, purchaser of inventory, back of house eye test.

Was an interior designer working on many high-end homes in Calabasas and other surrounding cities. I was in new construction working with customers building their dream home from start to finish. I would go on jobs making sure that the contractors were keeping the house up-to-date and how it was supposed to be and the job is running smoothly.

• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Worked with POS system to place orders, manage bills, and handle complimentary items.