Lauren Hancock
Toronto
Summary
Dynamic professional with extensive experience in office administration and customer service, notably at APLUS Institute. Proven ability to enhance operational efficiency through effective schedule coordination and strong problem-solving skills. Recognized for fostering teamwork and maintaining a friendly, positive atmosphere while ensuring meticulous attention to detail in all tasks.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Coordinator & Didactic Instructor
APLUS Institute
09.2021 - Current
Store Manager
OAK+FORT
05.2019 - 09.2021
Dental Administration
Bay Street Dentistry
09.2018 - 05.2019
Associate Manager
Gap Inc
07.2009 - 08.2018
Education
Bachelor of Arts - History
Toronto Metropolitan University
Toronto, None12-2022
High School Diploma -
Malvern Collegiate Institution
Toronto, ON06-2007
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Problem-solving
- Multitasking and organization
- Customer relations
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Dependable and responsible
- Excellent communication
Languages
English
Native or Bilingual
Accomplishments
- Increased sales by 6.6% during holiday season by coaching staff, training for improved performance. and hiring to the projected business needs.
Certification
- JHSC - Joint Health and Safety Manager Chair
Timeline
Office Coordinator & Didactic Instructor
APLUS Institute
09.2021 - Current
Store Manager
OAK+FORT
05.2019 - 09.2021
Dental Administration
Bay Street Dentistry
09.2018 - 05.2019
Associate Manager
Gap Inc
07.2009 - 08.2018
Bachelor of Arts - History
Toronto Metropolitan University
High School Diploma -
Malvern Collegiate Institution
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