LAUREN HALLIWELL
San Jose
Summary
Detail-oriented program support professional with experience in administrative coordination, client services, scheduling, and documentation. Strong interpersonal communication skills with a background in supporting multidisciplinary teams in fast-paced environments. Skilled in maintaining confidential records, facilitating group activities, and providing organized, customer-focused assistance. Currently pursuing a Bachelor’s degree in Sociology with interest in behavioral health, education, and social-impact organizations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Care Experience Coordinator
San Jose State University
San Jose, CA
03.2026 - Current
- Greet and assist students in person and by phone, providing a welcoming and supportive experience
- Schedule appointments, manage check-ins, and coordinate patient flow
- Maintain accurate and confidential student health records in electronic systems
- Enter and update data in the Electronic Health Record (EHR) and related databases
- Prepare documents, reports, and correspondence
- Manage provider schedules and support meetings and daily operations
- Process billing information, collect payments, and maintain related records
- Order and maintain office and clinic supplies
- Provide basic troubleshooting for office technology and report complex issues
- Provide students with health information, program guidance, and referrals
- Support outreach and health education efforts to promote wellness services
- Educate students about policies, procedures, and privacy rights
Front Desk Assistant
Team San Jose
San Jose, CA
08.2025 - 02.2026
- Manage front desk operations, ensuring efficient guest check-in and check-out processes.
- Manage incoming and outgoing phone traffic daily
- Support the Sales Team with conference related projects, including research, spreadsheet creation, and date organization
- Provide exceptional customer service, addressing inquiries and resolving issues promptly to enhance guest satisfaction.
- Assist in maintaining inventory of office supplies,
Events Floor Coordinator
Team San Jose
San Jose, CA
03.2012 - 02.2026
- Support conference floor operations, visitor flow, and event execution
- Provide administrative and on-the-floor operational support to event managers
- Resolve guest issues on the floor with strong customer service skills when necessary
- Assist high end clients with all needs for conferences/tradeshows/special events
Care Coordinator
Pathway Society (Mariposa)
San Jose
08.2024 - 08.2025
- Coordinated daily operations of a busy residential program, including facility rounds, and client flow.
- Facilitated group activities and educational sessions, demonstrating strong presentation and communication skills.
- Maintained strict confidentiality and complied with HIPAA and organizational policies.
- Collaborated with multidisciplinary teams to address client needs, monitor progress, and support program goals.
- Identified operational issues and communicated updates and irregularities to leadership promptly.
- Addressed client needs at all times, was POC ensuring all clients were compliant of day to day activities
- Conducted urinalysis/administered medications
Drug and Alcohol Studies Counselor Intern
Pathway Society
San Jose, CA
08.2024 - 05.2025
- Assisted with intake assessments, client scheduling, and coordination of program services.
- Supported staff with documentation, proper note-taking and documentation, electronic record updates, and file preparation.
- Co-facilitated educational and skills groups; helped deliver program materials and provide client guidance.
- Facilitated 1:1 counseling sessions with clients
- Provided front-line administrative assistance including answering questions, maintaining logs, and preparing forms.
Community Engagement Analyst
San Jose State University
San Jose, CA
11.2022 - 08.2023
- Schedule juries, recitals, rehearsals, and departmental events for undergraduate and graduate students.
- Communicate policies, deadlines, and program requirements to student groups.
- Supervise student office assistants; coordinate staffing, scheduling, and payroll processes.
- Plan meetings, assist with accreditation visits, and coordinate special events.
- Maintain school records, prepare reports, and support communication with university departments.
Legal Clerk
Bryant Elder Law
02.2021 - 11.2021
- Provided front-desk, phone, and Zoom client support with professional communication.
- Performed administrative duties including filing, calendar management, drafting correspondence, and proofreading.
- Managed trust administration cases and ensured timely preparation of legal documents.
- Monitored deadlines, processed mail, maintained client files, and supported attorneys.
Education
Associate of Science - Alcohol & Drug Studies
San Jose City College
San Jose, CA05-2025
Associate of Arts - Sociology
San Jose City College
San Jose05-2025
Associate of Arts - Liberal Arts: Social And Behavioral Science
San Jose City College
San Jose, CA05-2025
Skills
- Team Leadership, Staff Development, Account Management, Interpersonal Communications, Conflict Resolution and De-escalation, Advanced Presentation and Group Interaction, Administrative Support, Scheduling & Calendar Management, Client/Customer Service, Document & Record Keeping, Data Entry (accurate & Confidential) Communication & Public Speaking, Problem Solving, Team Collaboration, Intake Support, HIPPA/Confidentiality Compliance Skills, Research and Analytic Skills, MS Office
Certification
Registered Drug and Alcohol Technician
Timeline
Care Experience Coordinator
San Jose State University
03.2026 - Current
Front Desk Assistant
Team San Jose
08.2025 - 02.2026
Care Coordinator
Pathway Society (Mariposa)
08.2024 - 08.2025
Drug and Alcohol Studies Counselor Intern
Pathway Society
08.2024 - 05.2025
Community Engagement Analyst
San Jose State University
11.2022 - 08.2023
Legal Clerk
Bryant Elder Law
02.2021 - 11.2021
Events Floor Coordinator
Team San Jose
03.2012 - 02.2026
Associate of Science - Alcohol & Drug Studies
San Jose City College
Associate of Arts - Sociology
San Jose City College
Associate of Arts - Liberal Arts: Social And Behavioral Science
San Jose City College
SCHOLARSHIP FOR PROFESSIONAL DEVELOPMENT 2025
The MCrockerCook Scholarship for Professional Development has been primarily created to encourage students who have completed their ADS certification to pursue continuing academic studies to develop a state-of-the-art professional workforce for Santa Clara County.