Summary
Overview
Work History
Education
Skills
Certification
References
Skills
Timeline
Generic

Lauren Fiorillo

Vancouver,BC

Summary

I am a quick-thinking and versatile self-starter who leverages feedback to improve both personal and professional growth. I excel at developing innovative solutions to tackle challenges as they arise.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Coordinator

BUYATAB
11.2022 - 07.2023
  • Provided ad-hoc administrative support to Fintech gift card supplier team
  • Maintained office supply logs, replacing equipment when needed
  • Assisted with B2B client escalations and transactions
  • Coordinated company-wide events and managed assigned ad-hoc projects
  • Prepared project reports, presentations, and documentation
  • Ensured compliance with financial policies, managed budgets, and facilitated cross-functional collaboration
  • Successfully fulfilled 30+ daily online gift card orders
  • Assisted with travel arrangements

Server

BODEGA ON MAIN
06.2022 - 09.2022
  • Enhanced customer satisfaction through prompt and personalized service
  • Maximized table turnover by efficient management of reservations and seating
  • Increased sales through upselling and comprehensive menu knowledge
  • Coordinated with kitchen staff for timely order delivery and customer satisfaction
  • Accurately handled cash transactions for balanced daily financial reports
  • Addressed customer complaints professionally, ensuring swift resolution
  • Performed opening and closing duties for seamless service transitions
  • Developed strong rapport with regular customers for repeat business
    Maintained clean and orderly dining area for enjoyable guest experience

Seasonal Sales Associate

VALHALLA PURE
11.2021 - 01.2022
  • Prioritized customer engagement with a passion-based sales approach in outdoor sports
  • Communicated product knowledge to customers of all experience levels
  • Managed visual merchandising and promoted products effectively
  • Implemented loss prevention training and reduced store theft
  • Processed payments via Moneris and recorded purchases in PureSoft
  • Advocated for and led COVID safety initiatives, including limiting store capacity

Home Delivery Coworker

IKEA COQUITLAM
11.2020 - 02.2021
  • Ensured that the right products were delivered to the right customer quickly and efficiently
  • Organized deliveries for customer pick-up, ensuring order accuracy
  • Kept track of daily and weekly service delivery targets
  • Assembled furniture when required to determine quality/usage issues
  • Maintained stock accuracy and inventory integrity
  • Gained extensive knowledge on products, in-store and online specials, while practicing internal policies and standards.

Hostess

BODEGA ON MAIN
01.2020 - 10.2020
  • Assigned patrons to tables suitable for needs and restaurant section rotation balance.
  • Assisted servers in managing patron traffic and provided any necessary support in an extremely high volume setting
  • While servers were occupied, ensured that drink orders were fulfilled and served prior to food orders being taken.
  • Booking reservations over the phone and through a specialized reservation software.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Answered customer questions about hours, seating and menu information.
  • Communicated with serving staff to evaluate service loads and calculate accurate wait times.
  • Trained and assisted new hosting staff in transitioning to a hospitality role

Sales Associate

HOMESENSE
05.2018 - 01.2020
  • Merchandised goods for visual consumer appeal
  • Processed newly stocked products
  • Answered customer questions regarding product location, usage, and making recommendations
  • Worked under time-sensitive deadlines to ensure all merchandising targets were met
  • Operated checkout for cash, Interac debit, and credit card transactions with excellent accuracy levels, even when handling large transactions
  • Managed the flow of customers through the checkout area
  • Guided customers through the process of the store loyalty program application and usage
  • Oriented checkout lanes and restocking front counter goods
  • Analyzed and applied loss prevention policies to customer interactions.

Part-Time Administrative Assistant (Weekends)

DILWORTH QUALITY HOMES, KELOWNA
05.2019 - 09.2019
  • Supported sales staff through answering client phone calls or emails
  • Greeted clientele and provided showhome tours upon request
  • Answered complex client questions regarding the process of home building
  • Recorded client information in intake system
  • Organized sales records
  • Visitor traffic analysis and followed up with potential clientele post-tour.

Hostess

ANDREAS RESTAURANT, LANGLEY
03.2017 - 05.2018
  • Greeted patrons and ensuring accurate assignment to respective section
  • Collecting drink orders to aid servers
  • Informed servers of newly seated parties for efficient service

Education

Bachelor of Arts - Philosophy & Pre-Law

Simon Fraser University
Burnaby, British Columbia
2025

Skills

  • Proficiency in Microsoft
    Office, Canva, Shopify,
    Quickbooks,
    Salesforce, SAP Concur
  • Adept understanding of
    various booking
    systems, such as
    JaneApp, Vagaro,
    Honeybooks, Square
  • Attention to detail applied to creative solutions
  • Versed in HTML &
    basic JavaScript programming
  • Typing speed of 70
    WPM

Certification

  • SERVING IT RIGHT, 02/2020
  • FOODSAFE LVL 1, 02/2020

References

References available upon request.

Skills

  • Proficiency in Microsoft Office, Canva, Shopify, and Quickbooks, Salesforce, SAP Concur
  • Adept understanding of various booking systems, such as JaneApp, Vagaro, Honeybooks, Square and more.
  • Strong understanding of Instagram analytics/SEO to boost targeted consumer engagement
  • Versed in HTML & JavaScript
  • Typing speed of 70 WPM

Timeline

Office Coordinator

BUYATAB
11.2022 - 07.2023

Server

BODEGA ON MAIN
06.2022 - 09.2022

Seasonal Sales Associate

VALHALLA PURE
11.2021 - 01.2022

Home Delivery Coworker

IKEA COQUITLAM
11.2020 - 02.2021

Hostess

BODEGA ON MAIN
01.2020 - 10.2020

Part-Time Administrative Assistant (Weekends)

DILWORTH QUALITY HOMES, KELOWNA
05.2019 - 09.2019

Sales Associate

HOMESENSE
05.2018 - 01.2020

Hostess

ANDREAS RESTAURANT, LANGLEY
03.2017 - 05.2018

Bachelor of Arts - Philosophy & Pre-Law

Simon Fraser University

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Lauren Fiorillo