Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Timeline
Generic

Lauren Fairservice

Ottawa,ON

Summary

Professional with 10 years experience in retail and team management, looking towards an enhanced leadership role as Store Director. Reliable, conscientious, adaptable, a strategic merchandiser who ensures smooth operations and effective collaboration. Known for exceptional proactivity, diligent problem-solving and fostering a positive work environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Store Director

Saks Off Fifth Rideau
03.2023 - Current


  • Oversight of scheduling in coordination with SD, maintaining adequate staff coverage while minimizing labor costs, have generated, edited and released schedules as needed when SD on P.T.O. for both Rideau and Kanata locations.
  • Led inventory period preparation and was primary overseer for all inventory nights at this location for the last two years.
  • Managed daily operations, set and communicated daily sales, KPI goals and tasks to be completed to the team to ensure smooth workflow and timely completion of set workload.
  • Attended all store calls including the weekly All Store Cascade call, North District Weekly Stand Up call, North District Win the Weekend call.
  • Completed and presented all store Play of the Week presentations.
  • Maintenance of up-to-date employee records.
  • Ensured compliance amongst staff with company policies and procedures as well as local, provincial, and federal regulations governing retail operations.
  • Regularly monitored sales data to identify trends and adjust inventory presentation and sales floor location accordingly. Responsible for completing the weekly recap report for this location and enacting action plans accordingly.
  • Recruited, interviewed and hired new team members, and facilitated onboarding processes for new hires.
  • Reported problems with employees, products or service to store manager & HR and any other appropriate parties, and coordinated resolutions/ enacted necessary disciplinary actions.
  • Implemented loss prevention strategies to reduce shrinkage and increase overall profitability.
  • Conducted performance evaluations for staff members, identifying areas for improvement and acknowledging exceptional work contributions.
  • Handled customer complaints, providing solutions that satisfied both parties involved in the situation, and retained customers.
  • Have devised the bulk of store displays to maximize visual appeal using my background in art & art history and great interest in fashion.

Customer Experience Lead

Saks Off Fifth Rideau
12.2020 - 03.2023


  • Educated and trained staff to build knowledge about products, connected service techniques and store policies.
  • Addressed customer inquiries, concerns, and complaints, providing solutions and alternatives and followed up to confirm resolution.
  • Delivered exceptional customer service to every customer by leveraging my knowledge of products and product features and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed reward system for staff achievements, motivating the team and increasing overall performance and survey capture.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Full-Time Keyholder

Saks Off Fifth Rideau
09.2018 - 12.2020


  • Assisted in managing store personnel by delegating tasks and supervising daily operations.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Created visually appealing merchandise displays with strategic product placement in an effort to increase sales.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Full-Time Keyholder

Beddington’s Bed & Bath Alta Vista
09.2016 - 09.2018
  • Opening and closing the store, disarming and arming store security system.
  • Responsible for handling store bank deposits and employee work schedule in addition to overseeing and facilitating smooth store operations during Manager absences and P.T.O.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Receiving, processing and prepping shipments and transfers to and from the store and into the store's computerized inventory.
  • Responsible for designing and assembling attractive store interior and window displays.

Sales Associate/Lead Visual Merchandiser

Beddington’s Bed & Bath Eglinton
09.2014 - 08.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash, credit and debit transactions.
  • Primary visual merchandiser for this location, designed attractive interior and window displays to draw customer attention.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at sister stores.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Bachelor of Arts - Art And Art History

University of Toronto
Mississauga, ON
04-2014

Skills

  • Strong work ethic
  • Professional and courteous
  • Attention to detail
  • Problem-solving
  • Multi-tasking and organization
  • Sales and Performance strategies
  • Store operations
  • Adaptability and flexibility
  • Employee coaching/ sales floor oversight
  • Team building and development
  • Workload planning and Prioritization
  • Recruitment and hiring
  • Scheduling and T&A maintenance in Storeforce, adhering to any and all deadlines
  • Customer loyalty and retention
  • POS System training

Certification

  • First Aid Certification
  • CPR/AED Certification
  • WHMIS

Accomplishments

Cofounder of Zeum Magazine (2012-2016). A Bi-annual fashion, art and photography magazine sold digitally and in stores in Canada and the U.K. Connected with and interviewed artists and photographers and crafted articles. Was responsible for editing all written content.

Interests

  • Fashion and High Fashion trends
  • Sketching and Mixed media art
  • Travel; spent 2 weeks in France summer of 2024, visited famous landmarks and historical sites, museums and art galleries
  • DIY and Home Improvement & Interior Design
  • Skiing
  • Reading

Timeline

Assistant Store Director

Saks Off Fifth Rideau
03.2023 - Current

Customer Experience Lead

Saks Off Fifth Rideau
12.2020 - 03.2023

Full-Time Keyholder

Saks Off Fifth Rideau
09.2018 - 12.2020

Full-Time Keyholder

Beddington’s Bed & Bath Alta Vista
09.2016 - 09.2018

Sales Associate/Lead Visual Merchandiser

Beddington’s Bed & Bath Eglinton
09.2014 - 08.2016

Bachelor of Arts - Art And Art History

University of Toronto

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Lauren Fairservice