Lauren Espinoza
Manteca
Summary
To gain experience in the medical field while
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Overview
12
12
years of professional experience
Work History
LSM Assistant
Texas Roadhouse
10.2023 - 07.2024
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Managed daily social media operations, leading to increase in follower engagement.
- Managed multiple social media platforms, boosting brand visibility and audience engagement.
Part-Time
Starbuck Coffee
12.2019 - 04.2023
- Meeting and greeting each customer, making sure each customer's items are correct when passing them out, making drinks and warming food items, learning new safety training each month to stay up to date
Part-Time
Chick Fila
01.2019 - 08.2019
- Cash handling, taking orders, on time to every Shift, Multitasker, greets customers with a warm and friendly feel, Interacts with customers, Cleaning, POS
Full-Time Driver and Coordinator
Creekview Health Center
11.2015 - 12.2018
- Drives residents to and from doctor's appointment, organizes events, assists the Transportation supervisor on setting up daily schedules for all the driver and making sure things are handled in a timely manner, calling the residents to make sure of their upcoming trips
Full-time Instructor
Valley Caps
07.2012 - 11.2015
- Adults with disabilities day program, making up day plans, greetings in the mornings, setting up lunches/snacks, outings, toileting, organizing outings, Semi and annual reviews, Individual Service Plans
Education
Modesto Junior College
Modesto, CA08.2022
Medical Assistant Diploma -
Kaplan College
Salida, CA08.2011
High School Diploma -
Tracy High School
Tracy, CA01.2008
ROP program
Tracy, CA01.2008
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Problem-solving
- Schedule and calendar management
- Customer service
- Cash handling
- Reliability and punctuality
Externship Experience
- Lathrop Urgent Care, Lathrop, CA, Medical Assistant, 06/11-07/11, Patient intake, Vitals, Charting, Injections, EKG’s, Urinalysis, Exam room and tray prep, Multiline phones, Specimen collections, Patient education, Filing
- Labor and Delivery, Tracy, CA, 95376, ROP program through school, 09/07-05/08
Timeline
LSM Assistant
Texas Roadhouse
10.2023 - 07.2024
Part-Time
Starbuck Coffee
12.2019 - 04.2023
Part-Time
Chick Fila
01.2019 - 08.2019
Full-Time Driver and Coordinator
Creekview Health Center
11.2015 - 12.2018
Full-time Instructor
Valley Caps
07.2012 - 11.2015
Medical Assistant Diploma -
Kaplan College
High School Diploma -
Tracy High School
ROP program
Modesto Junior College