Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Lauren Engel

Montreal,QC

Summary

Results-oriented professional with a proven track record of exceeding customer expectations and building strong relationships. Leveraging entrepreneurial experience to develop exceptional interpersonal and problem-solving skills. Seeking an entry-level customer service or sales position to contribute to a dynamic team.

Overview

8
8
years of professional experience

Work History

Landscaping Entrepreneur

Self Employed
Montreal, Quebec
05.2018 - Current
  • Secured agreements through vendor, partner, and customer engagement
  • Cultivated relationships with key clients to ensure consistent business growth.
  • Addressed challenges with thorough analysis and prompt action
  • Negotiated contracts effectively, enhancing marketing strategies.
  • Effectively identified customer needs and requirements through conversation.

Horticulturalist

Ville de Montreal
Montreal, QC
07.2024 - 10.2024
  • Proposed creative solutions elevating team success
  • Collaborated effectively with diverse coworkers to achieve objectives
  • Executed task prioritization to ensure efficient goal achievement
  • Evaluated consumer needs accurately and expediently

Concierge

Pacific Hotel
, Australia
08.2021 - 09.2022
  • Assisted guests with inquiries related to services and nearby attractions
  • Addressed customer inquiries through various communication channels with prompt responses
  • Efficiently managed guest communications through phone interactions
  • Established connections with regional vendors to elevate guest satisfaction

Sales Associate

Aerie
Montreal, Quebec
11.2016 - 07.2019
  • Offered comprehensive data on services, rates and merchandise
  • Kept current on store policies and inventory
  • Cultivated customer relationships to drive repeat business
  • Resolved customer issues efficiently
  • Leveraged customer preferences to boost cross-selling.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Education

DEP - Horticulturalist

HAECC
Huntingdon, QC
07-2024

Bachelor of Arts - Fine Arts

Concordia University
Montreal, QC
10-2019

DEC - Fine Arts

John Abbott College
Sainte-Anne-de-Bellevue, QC
05-2014

Skills

  • Customer Relationship Building
  • Process Improvement
  • Customer Retention
  • Customer Service
  • Account Management
  • Complex Problem-Solving

Languages

English
Native/ Bilingual
French
Professional

Affiliations

Athlete, Hiker, Gardner, Biker

Timeline

Horticulturalist

Ville de Montreal
07.2024 - 10.2024

Concierge

Pacific Hotel
08.2021 - 09.2022

Landscaping Entrepreneur

Self Employed
05.2018 - Current

Sales Associate

Aerie
11.2016 - 07.2019

DEP - Horticulturalist

HAECC

Bachelor of Arts - Fine Arts

Concordia University

DEC - Fine Arts

John Abbott College

Similar Profiles

CREATE PROFILE
Lauren Engel