LAUREN Douthit
Newport Beach
Summary
Associate clinical social worker with experience in healthcare and child welfare settings, specializing in patient advocacy and resource coordination. Skilled in crisis intervention, multi-disciplinary team coordination, and emotional support. Strong focus on team collaboration and achieving outcomes under changing circumstances. Valued for empathy, adaptability, and communication skills.
Overview
5
5
years of professional experience
Work History
Medical Social Worker
Emanate Health - Queen of the Valley Hospital
08.2024 - Current
- Performed comprehensive psychosocial assessments, enhancing patient support strategies for diverse backgrounds.
- Facilitated seamless patient transitions by providing comprehensive support during hospital admission, treatment planning, and discharge.
- Empowered patients and families with coping strategies, resources, and post-hospital care support, enhancing their recovery experience.
- Conducted targeted assessments to identify social determinants affecting care, implementing tailored interventions that produced measurable improvements in patient engagement.
Senior Customer Support Team Lead
Flume Water
01.2021 - Current
- Collaborated with cross-functional teams to boost customer satisfaction through optimized service processes.
- Completed onboarding and training for 30+ new staff, enhancing productivity.
- Crafted and executed targeted strategic plans, boosting customer satisfaction by 25% through enhanced service initiatives.
- Spearhead escalation framework redesign to shorten resolution pathways, enabling faster customer recovery and strengthening long-term loyalty.
Bachelor Level Student Intern
Children & Family Services, San Bernardino County
01.2023 - 01.2024
- Performed 50+ comprehensive assessments of children and families, successfully identifying critical needs and strengths.
- Leveraged insights gained from observing 10+ caseworkers to enhance child welfare strategies, improving service delivery.
- Initiated 10+ Child and Family Team Meetings, resulting in improvement in family safety practices at home.
- Advocated for client needs during multidisciplinary meetings, securing access to needed resources and enhancing overall service outcomes.
Education
Master of Social Work -
Campbellsville University
Bachelor of Social Work -
California State University, San Bernardino
Skills
- Coordinate patient care plans
- Advocate for patient needs
- Conflict Resolution
- Cultural Competence
- Crisis Intervention
- Healthcare navigation
- Clinical documentation
- Family support
- Interdisciplinary coordination
Licenses & Certifications
Associate Clinical Social Worker - #134914, Board of Behavioral Sciences
Basic Life Support - American Heart Association
Timeline
Medical Social Worker
Emanate Health - Queen of the Valley Hospital
08.2024 - Current
Bachelor Level Student Intern
Children & Family Services, San Bernardino County
01.2023 - 01.2024
Senior Customer Support Team Lead
Flume Water
01.2021 - Current
Master of Social Work -
Campbellsville University
Bachelor of Social Work -
California State University, San Bernardino