Summary

Overview

Work History

Education

Skills

Languages

Timeline

Lauren Dolce

Edmonton,AB

Summary

An administrative professional with a creative artistic side. I excel in organizational tasks, administrative duties, and maintaining efficient workflows. Simultaneously, my creative side shines through as an esthetician, where I can use artistic skills to enhance the appearance and well-being of clients. This unique combination of clerical and creative abilities suggests a versatile professional who navigates both structured and artistic aspects of their work with finesse.

Overview

years of professional experience

Work History

Executive Assistant

P. Staveris, CPA

02.2020 - Current

Handled confidential and sensitive information with discretion and tact.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Ensuring client satisfaction through occasional client contact and communication
Assistance with client onboarding including set up of introductory meetings, preparation of engagement letters (outlining terms of service and deliverables) and opening of client file based services agreed upon in engagement letter.
Preparation of client invoices and follow up with clients for collection as needed.
Executing necessary functions relating to client deliverables such as preparation of supporting documentation and file backup

Medical Esthetician

Synergy Med Spa

04.2023 - 10.2023

Improved patient satisfaction by providing personalized skincare treatments and product recommendations.
Facilitate a calming, inclusive atmosphere and provide support to aid customers in achieving long-term care goals.
Performed facials, chemical peels, microdermabrasion, and laser treatments to address various skin concerns effectively.
Performed laser hair removal using Diode and Alexandrite Nd: Yag lasers. Trained with the creators of Hollywood Spectra for tattoo removal and skin rejuvenation.
Traveled with Biophora for chemical peel and product trainings
Scheduled appointments, handled cash flow, assisted in trainings, book accommodations for trainings, and collaborated in social media marketing.

Customer Service Representative Social Media

GEXEL (ZARA)

08.2016 - 01.2019

Handled customer inquiries and suggestions courteously and professionally.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Utilize SalesForce to track customer interactions, maintain records, and escalate issues as needed for efficient case resolution.
Continuously meet or exceed KPI's including response times and customer satisfaction.

Hair Salon Receptionist & Assistant

Atelier Blow

09.2010 - 01.2018

Developed relationships with guests to meet client needs and encourage repeat service.
Enhanced client satisfaction by efficiently scheduling appointments and managing cancellations.
Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
Processed payments accurately, handling cash transactions and balancing daily sales reports.
Maintained client confidentiality while updating personal information records in the database accurately.
Mixed colour formulas as per colourist request. Apply toners, colour and emulsification as per colourist request.
Prepped clients for stylist blow drys, up do's and wedding parties.
Preformed shampoos, conditioning treatments and scalp massages as per AVEDA protocols.
Makeup applications for wedding parties and ABA awards.

Education

Diploma - Esthetics

New Age Academy

Montreal, QC

06.2023

Diploma - By Law Enforcement

Humber College

Toronto, ON

12.2016

Diploma - Cosmetology Studies

Niagara College

Welland, ON

06.2009