Lauren Disalvo
Whitby,ON
Summary
Motivated and personable graduate with a Bachelor of Commerce in Finance and over 4 years of experience in customer-facing roles. Seeking an opportunity in Customer Success or Talent Acquisition to bring strong communication, problem-solving, and organizational skills to a fast-paced, people-driven environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender/Server
Riley's Pub
01.2023 - Current
- Delivered high-quality, personalized service in a fast-paced, high-volume environment.
- Built and maintained positive customer relationships, handling requests and resolving issues with professionalism and efficiency.
- Managed point-of-sale systems and tracked transactions accurately.
- Supported team operations during peak hours and private events, demonstrating adaptability and leadership.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Retail and Event Staff
All or Nothing brewhouse
04.2022 - 04.2024
- Delivered exceptional service in both retail and event settings, adapting quickly to customer needs and diverse environments.
- Assisted customers with purchases and merchandise inquiries, ensuring a high-quality, personalized shopping experience.
- Supported logistics and coordination for on-site events, including setup, customer flow, and product handling.
- Managed point-of-sale transactions and maintained accurate records of sales.
- Trained new team members and provided on-the-floor support during peak business hours.
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
Team Member / Supervisor
Tim Hortons
11.2019 - 03.2022
- Trained and managed team members, ensuring compliance with health, safety, and service standards.
- Resolved customer complaints with empathy and problem-solving skills.
- Handled cash, scheduled shifts, and opened/closed the store independently.
- Established clear expectations for performance standards, holding employees accountable for meeting these criteria.
- Optimized daily workflow to achieve quality and productivity goals.
Education
Bachelor of Commerce - Finance
Ontario Tech University
Oshawa, ON10-2024
High School Diploma -
Brooklin High School
Brooklin, ON06-2020
Skills
- Customer engagement & support
- Relationship building
- Time management
- Conflict resolution
- Team leadership
- Strong multitasking
- Customer service
- Highly reliable
Languages
English
Native or Bilingual
Certification
- Certified Ontario Smart Serve
- Certified Food Handler
Timeline
Bartender/Server
Riley's Pub
01.2023 - Current
Retail and Event Staff
All or Nothing brewhouse
04.2022 - 04.2024
Team Member / Supervisor
Tim Hortons
11.2019 - 03.2022
Bachelor of Commerce - Finance
Ontario Tech University
High School Diploma -
Brooklin High School
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