Lauren Dietrich
Toronto,Ontario
Summary
Bachelor of Arts graduate in Communication Studies from Wilfrid Laurier University. Experienced in roles such as server, barista, nanny, childcare assistant, and owner-operator of dog boarding and walking services. Recognized for exceptional interpersonal skills and dedication to service excellence. Eager to contribute collaborative abilities, safety compliance expertise, and achievement-driven mindset to organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Amsterdam Barrel House
05.2023 - 08.2023
- Provide exceptional customer service by focusing on hospitality, building rapport with guests, and possessing comprehensive knowledge of the food and drink menu to offer accurate suggestions and information
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with a Squirrel POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with kitchen and brewery teams for smooth operations, while adhering to safety standards and promoting specials.
- Trained new staff
Hostess
Amsterdam Barrel House
05.2022 - 08.2022
- Greeted customers warmly upon arrival and maintained a friendly and welcoming presence throughout their dining experience
- Effectively balanced responsibilities such as answering phone calls, greeting guests, plotting reservations/guests through OpenTable floorplan, updating reservation logs simultaneously, and taking and completing take-out and to go orders.
- Supported servers, food runners, and bussers
- Trained new staff
Barista
Bomou Artisanal Bakery
05.2021 - 08.2021
- Plated and served food/drinks, made a wide variety of beverages, packed orders, restocked, greeted customers, fast and friendly customer service, and trained new staff
Dog Boarding & Walking Business
Self-employed
06.2017 - 08.2021
- Advertised my business/services via social media
- Learned each dogs schedule, routine and specific needs
- Services include; walks, boarding, feeding, medicating, playing, sending updates to owners and taking loving care of the dogs
Nanny
Aileen Mens
05.2020 - 08.2020
- Full time infant/child care provider
- Prepared meals, snacks, and bottles
- Followed nap and sleep schedules to ensure proper rest
- Engaged in age-appropriate activities to encourage development in walking, language, numbers, sharing, independent play through observation and colours
- Organized walks and park visits to expose the child to various sounds, textures, and social interactions with other children
- Provided a safe, nurturing, and stimulating environment tailored to the child's needs
- Took care of bathing and diaper changes to ensure proper hygiene
After School Child Care Assistant
Manor Montessori School
09.2017 - 06.2020
- Supervised, entertained and provided snack to 15 children ages 2-6
- Assisted in running the after school dance program
- Interacted with parents and guardians when collecting their children
Busser
Duff's Famous Wings
05.2019 - 08.2019
- Cleared tables and cleaned restaurant, restocked, packed take-out orders, seated customers, trained new staff and assisted servers
Education
Bachelor of Arts - Honours Communication Studies
Wilfrid Laurier University
Waterloo, On06.2024
Grade 12 Diploma -
Northern Secondary School
Toronto, On06.2020
Skills
- Strong work ethic
- Quick learner, hardworking and dedicated
- Very efficient & productive in a work setting
- Strong communicator
- Exceptional customer service and guest engagement
Certification
- Bronze Medallion, 2016
- Emergency First Aid With CPR, 2016
Availability
Full-time
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Server
Amsterdam Barrel House
05.2023 - 08.2023
Hostess
Amsterdam Barrel House
05.2022 - 08.2022
Barista
Bomou Artisanal Bakery
05.2021 - 08.2021
Nanny
Aileen Mens
05.2020 - 08.2020
Busser
Duff's Famous Wings
05.2019 - 08.2019
After School Child Care Assistant
Manor Montessori School
09.2017 - 06.2020
Dog Boarding & Walking Business
Self-employed
06.2017 - 08.2021
Bachelor of Arts - Honours Communication Studies
Wilfrid Laurier University
Grade 12 Diploma -
Northern Secondary School
- Bronze Medallion, 2016
- Emergency First Aid With CPR, 2016
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