Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
References
Languages
Timeline
Generic

Lauren Dexter

Eastern Passage,Nova Scotia

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue.

Overview

8
8
years of professional experience

Work History

Office Manager

Stars of Tomorrow Dance Academy
09.2022 - Current
  • SOP Writer
  • Trained in Sage Accounting Software
  • Trained in Jackrabbit Software
  • Oversee all communication via phone & email with customers
  • Generate financial reports via Microsoft Excel
  • Manage planning of projects and events
  • Generate dance related documents and schedules via Microsoft Excel
  • Daily housekeeping tasks
  • Monitor and order inventory
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Defined clear targets and objectives and communicated to other team members.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.

Booking Clerk

NSHA X-ray booking clerk
10.2021 - Current
  • Responsible for booking X-ray appointments in Nova Scotia hospitals
  • Point of contact for Physicians to book in urgent X-ray
  • Point of contact for patients to book appointment
  • Create daily X-ray schedule for each site based on technician availability
  • Completed Typing test (40 wpm)
  • Completed WHIMS
  • Trained in Qmatic booking & scheduling
  • Patient information data entry
  • Ensured timely communication with clients, confirming reservation details and addressing any concerns or changes.
  • Utilized specialized software for managing reservations, improving overall organization and efficiency.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Assisted in creating detailed reports on booking trends, allowing management to make informed decisions about future promotions or improvements.
  • Trained new staff members on booking procedures, ensuring consistent quality across all team members.

Patient Coordinator

PT Health
09.2020 - 09.2021
  • First point of contact for clients
  • Trained in Moneris
  • Trained in Innocare Scheduling Software
  • Complete daily administrative tasks
  • Managed the schedule and clients of two physiotherapist & three massage therapists
  • Point of contact with DND & Veteran Affairs
  • Daily opening and closing duties
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Verified patient insurance eligibility and entered patient information into system.
  • Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
  • Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Greeted and assisted patients with check-in procedures.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.

Resident Assistant

Université Sainte-Anne
08.2019 - 04.2020
  • Responsible for residential university building housing 16 students
  • Received Mental Health first aid training
  • Completed Safe Talk Program
  • Completed a Fire Safety & Extinguisher Program
  • Implement University rules and regulations
  • Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
  • Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Collaborated with campus security to maintain a safe living environment for all residents.
  • Responded to student inquiries and concerns, offering support and guidance.
  • Developed, implemented and monitored residential policies and procedures.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Solved grievances and complaints by collaborating with residents.
  • Facilitated smooth transition of new students into residential program.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Conducted weekly meetings with students to review goals, address issues and provide support.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Developed and enforced safety policies and procedures to drive safety and well-being of students.
  • Promoted culture of respect and understanding among students.
  • Increased participation in residence hall activities by creating engaging promotional materials and advertising campaigns.
  • Enforced policies and safety standards through building and room rounds.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Provided crisis management and intervention during emergency situations.

Dance Instructor/Summer Camp Leader

Stars of Tomorrow Dance Academy
07.2016 - 06.2023
  • Help dancers reach their developmental goals
  • Promoted creative expression to encourage students to explore dance as art and self expression through movement.
  • Promoted inclusivity by adapting lessons for individuals with varying physical abilities or limitations without sacrificing rigor or quality of instruction.
  • Monitored student behavior to identify potential issues and address problems appropriately.
  • Worked in team-based environment to uphold quality and continuity of service to clients.
  • Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
  • Worked with fellow teachers to devise and implement support plans to help students excel.
  • Maintained open communication channels with parents, providing regular updates on their child''s progress and addressing any concerns promptly.
  • Planned routines for recitals and performances.
  • Provided feedback, guidance and support to students on participation and performance.
  • Helped students meet course goals by establishing clear objectives for lessons, units and projects.
  • Assessed student progress regularly to identify students needing individualized help, provide feedback and select suitable material for dancers.
  • Provided constructive corrections to encourage students to learn steps and improve dancing.
  • Assisted studio owners in boosting class enrollment through effective marketing and promotional efforts.
  • Kept athletic and games equipment and facilities organized and maintained.

Education

Bachelor of Science - Biology

Université Sainte-Anne
Pointe de l'Eglise, NS
05.2020

Diplome En Science De La Santé - Health

Université Sainte-Anne
Pointe de l'Eglise, NS
05.2020

Skills

  • Patient Records Management
  • Customer Service
  • Appointment Scheduling
  • Patient Confidentiality and Data Security
  • Communicating to Patients and Families
  • Insurance Forms Processing
  • Operations Management
  • Medical Billing
  • Phone Etiquette
  • Data entry proficiency
  • Decision-Making
  • Work Planning and Prioritization

Awards

  • Cole Harbour Foundation Scholarship, 2016
  • Honor List (Immersion Department), 2016

Volunteer Experience

  • Backstage crew for the Nutcracker, 2016
  • Enactus: projet d’éducation financière, 2018-2019
  • Best Buddies, 2018-2020
  • Colloque étudiant semaine de recherche, 2019
  • Job shadowed a radiologist, 2019
  • Job shadowed a sonographer, 2019
  • Covid 19 Swabber & Tester, 2021

References

Available upon request.

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Office Manager

Stars of Tomorrow Dance Academy
09.2022 - Current

Booking Clerk

NSHA X-ray booking clerk
10.2021 - Current

Patient Coordinator

PT Health
09.2020 - 09.2021

Resident Assistant

Université Sainte-Anne
08.2019 - 04.2020

Dance Instructor/Summer Camp Leader

Stars of Tomorrow Dance Academy
07.2016 - 06.2023

Bachelor of Science - Biology

Université Sainte-Anne

Diplome En Science De La Santé - Health

Université Sainte-Anne

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Lauren Dexter