Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lauren Churchill

St. Albert,AB

Summary

Dynamic Client Care Coordinator at Iridescence Counselling, adept at enhancing client satisfaction through effective communication and problem resolution. Leveraged strong organizational skills to build trust and loyalty, resulting in significant client retention. Committed to maintaining customer data confidentiality while delivering exceptional service in high-pressure environments.

Dedicated Yoga teacher/Studio Owner with solid foundation in guiding diverse groups through tailored yoga sessions. Successfully implemented wellness programs that improved client well-being and satisfaction. Demonstrated expertise in creating inclusive environments and fostering client progress through mindful practice and personalized adjustments.

Knowledgeable Dayhome Owner with proven track record as Dayhome owner, overseeing daily operations and ensuring safety and development of children. Successfully implemented engaging educational programs and maintained excellent relationships with parents and staff. Demonstrated leadership and communication skills, fostering collaborative and nurturing environment.

  • Diligent Office Administration position with proven background in managing office operations and supporting executive staff. Successfully coordinated schedules, handled correspondence, and improved workflow processes. Demonstrated organizational and multitasking skills while maintaining high level of accuracy and attention to detail.

Overview

33
33
years of professional experience

Work History

Yoga Instructor

Liv Luv Yoga Studio
St. Albert, AB
01.2009 - Current
  • Educated clients on the benefits of a consistent yoga practice for stress reduction, improved flexibility, and overall mental clarity.
  • Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
  • Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
  • Offered one-on-one or small-group instruction for students needing additional attention and support.

Client Care Coordinator

Iridescence Counselling
St. Albert
05.2023 - 11.2024
  • Evaluated potential solutions using strategic thinking during critical decision-making processes affecting client experience.
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Developed strong relationships with clients to build trust and loyalty, resulting in client retention and referrals.
  • Analyzed feedback from clients to identify their needs and found solutions.

Dayhome Owner

Happy Days Dayhome
St. Albert, AB
04.2019 - 04.2022

Established enhanced digital footprint to feature innovative business approach.

Built strong relationships with families and children.

Presented a nature-centered educational framework designed for early childhood readiness.

Kept accurate accounting records for services rendered.

Designed efficient schedules focusing on optimal time management.

Office Administration Coordinator

Charter Wealth Management Inc
St. Albert, AB
05.2012 - 04.2018
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Hosted and organized client information events.

Hairstylist/Salon Manager

Regis Salons
Yarmouth NS
02.1992 - 04.2008

Education

Cosmetology - Cosmetology

Burridge Campus Community College
Yarmouth, NS

Skills

  • Organizational skills
  • Medical terminology
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Teamwork skills
  • Relationship building
  • Phone etiquette
  • Conflict resolution
  • De-escalation techniques
  • Time management abilities
  • Policies and procedures adherence
  • Calm under pressure
  • Customer service excellence
  • Reliability
  • Multitasking
  • Stress tolerance
  • Claims processing

Languages

English
Professional Working
English
Professional Working

Timeline

Client Care Coordinator

Iridescence Counselling
05.2023 - 11.2024

Dayhome Owner

Happy Days Dayhome
04.2019 - 04.2022

Office Administration Coordinator

Charter Wealth Management Inc
05.2012 - 04.2018

Yoga Instructor

Liv Luv Yoga Studio
01.2009 - Current

Hairstylist/Salon Manager

Regis Salons
02.1992 - 04.2008

Cosmetology - Cosmetology

Burridge Campus Community College
Lauren Churchill