Lauren Carneiro
Ottawa
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
New Connections Clerk
Olameter
02.2023 - 12.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
Customer Service Specialist
Pacificall Canada
10.2019 - 01.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume, live chats and emails while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
Talent Manager
Andrew Moffat
05.2013 - 07.2018
- Marketing and advertising for local events.
- Responsible for the creation of various social media campaigns.
- collaborated with staff members to make accurate reservations.
- developed contacts with individuals and organizations, applying affective strategies and techniques to promote client success.
- negotiated with managers, promoters and union officials regarding client contractual rights and obligations.
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for career advancement.
Receptionist
Dow Honda
02.2013 - 10.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist Administrator
Permasmile Dentistry
01.2010 - 02.2011
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Communicated with various insurance companies.
Education
High School Diploma -
Notre Dame High School
Ottawa, ON06-1998
Skills
- Telephone etiquette
- Customer satisfaction
- Administrative support
- Relationship building
- File maintenance
- Document management
- Schedule and calendar management
- Verbal and writing communication
- Peer relationships
- Multitasking
- Attention to detail
- Time management
- Flexible and adaptable
- Organizational skills
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
French
Elementary
Timeline
New Connections Clerk
Olameter
02.2023 - 12.2024
Customer Service Specialist
Pacificall Canada
10.2019 - 01.2023
Talent Manager
Andrew Moffat
05.2013 - 07.2018
Receptionist
Dow Honda
02.2013 - 10.2013
Receptionist Administrator
Permasmile Dentistry
01.2010 - 02.2011
High School Diploma -
Notre Dame High School
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