Lauren Carey
Temecula
Summary
Dynamic Guest Ambassador with strong customer service and leadership abilities. Recognized for promoting team collaboration and enhancing visitor experiences through effective communication and educational initiatives.
Overview
9
9
years of professional experience
Work History
Guest Ambassador
San Diego Zoo Safari Park
Escondido
09.2023 - Current
- Promoted to Relief Lead Effective January 2025
- Welcomed visitors and provided information about exhibits and animals.
- Assisted guests with inquiries and resolved concerns effectively.
- Guided educational programs and interactive experiences for guests.
- Collaborated with team members to enhance visitor engagement.
- Participated in training sessions to improve guest service skills.
Stage Technician
Temecula Valley School District
Temecula
06.2016 - 08.2021
- Operated sound and lighting equipment for school events and performances.
- Collaborated with teachers to set up stage designs and technical requirements.
- Assisted in training students on basic stage operation and safety procedures.
- Oversaw backstage operations to ensure smooth transitions during events.
- Train new technicians in the use of technical equipment used in theatrical productions.
Guest Advocate
Target
Temecula
07.2020 - 06.2021
- Handled customer returns and exchanges, ensuring a smooth experience for guests.
- Collaborated with team members to address guest needs and resolve issues.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Master of Arts - Biology
Miami University
Oxford, Ohio, OH12-2027
Bachelor of Science - Environmental Science
University of California, Riverside
Riverside, CA06-2024
Skills
- Staff Education and Training
- Project management
- Customer service
- Public speaking
- Team collaboration
- Exceptional communication
Affiliations
Plant a Seed October 2025 - San Diego Zoo Safari Park
References
References available upon request.
Timeline
Guest Ambassador
San Diego Zoo Safari Park
09.2023 - Current
Guest Advocate
Target
07.2020 - 06.2021
Stage Technician
Temecula Valley School District
06.2016 - 08.2021
Master of Arts - Biology
Miami University
Bachelor of Science - Environmental Science
University of California, Riverside