Hi, I’m
Lauren Buchanan-Cherry
St. Thomas,ON
Building a strong culture is what builds a strong organization.
Simon Sinek
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
18
years of professional experience
Work History
Mayne Inc
Customer Experience Manager
11.2022 - Current
Job overview
- Established cross-functional teams for improved communication between departments and better customer experiences.
- Implemented data-driven strategies to identify areas needing improvement in the customer journey.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Collaborated with marketing teams to align messaging and promotions with customer needs and expectations.
- Streamlined internal processes for Frontline Case Management, Returns Processing and Quality Control Reporting.
- Coordinated closely with product development teams to incorporate user feedback into future releases, enhancing overall product offering and satisfying customers'' evolving needs.
Mayne Inc
Logistics Manager
07.2019 - 12.2023
Job overview
- Streamlined logistics processes by implementing EDI and API data connections and optimizing usage of our ERP system (Oracle/Netsuite)
- Collaborated with multiple vendors and suppliers to ensure seamless coordination of supply chain activities.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Negotiated favorable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.
- Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
- Established contingency plans for potential disruptions in the supply chain, ensuring business continuity during unforeseen circumstances.
Mayne Inc
Customer Service Manager
06.2014 - 07.2019
Job overview
- Responsible for all inbound Customer Service inquires via phone and e-mail including order status inquires, product FAQs, reported delivery issues and defective/warranty replacement requests.
- Improved response times and data organization for customer inquiries by researching and implementing ticketing system (Zendesk)
- Facilitated clear communication between departments and suppliers, ensuring seamless resolution of customer concerns in a timely manner.
- Assisted with Data entry and other order processing and fulfillment tasks supporting the Operations and Logistics Department
Remax A-b Realty
Office Administrator
04.2011 - 06.2014
Job overview
- Responsible for ensuring all necessary paperwork for Real Estate transactions were properly filed and forwarded to all involved parties to the transaction.
- Streamlined office processes by implementing efficient organizational systems and digital tools including overseeing conversion to paperless Real Estate Transactions.
- Managed processing of payments and disbursements to involved parties.
- Responsible for Office accounts payables and supply management
Fusion Youth Centre
Program Supervisor
09.2006 - 04.2011
Education
Sir Sanford Fleming CollegePeterborough, ON
Diploma from Recreation And Leisure Services
05.2006
University of Western OntarioLondon, ON
Completed Coursework from Business Management And Organizational Studies
06.2017
University Overview
- Completed first 2 Years of BMOS Degree, 2015-2017 (Discontinued Studies when I began my employment with Mayne)
Skills
- Relationship Building
- Extremely Personable
- Contract Negotiation
- Multitasking Abilities
- Problem-Solving
- Teamwork and Collaboration
- Proficient in Microsoft 365 Suite (Teams, Excel, Word, Outlook, OneNote, Powerpoint etc)
- CRM software proficiency (Zendesk, Gorgias)
- Significant knowledge and experience with ERP systems (Netsuite)
- Experience with implementing EDI/API connections
Languages
English
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Experience Manager
Mayne Inc
11.2022 - Current
Logistics Manager
Mayne Inc
07.2019 - 12.2023
Customer Service Manager
Mayne Inc
06.2014 - 07.2019
Office Administrator
Remax A-b Realty
04.2011 - 06.2014
Program Supervisor
Fusion Youth Centre
09.2006 - 04.2011
Sir Sanford Fleming College
Diploma from Recreation And Leisure Services
University of Western Ontario
Completed Coursework from Business Management And Organizational Studies
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