Lauren Brown

• Anticipated VIP guests' needs, ensuring that their comfort and satisfaction was met throughout their visit while identifying opportunities to enhance VIP experience through exclusive memberships, incentives, and special offerings.
• Monitored VIP sections to ensure client satisfaction, cleanliness, proper setup, and adherence to brand standards.
• Established and maintained strong relationships with VIP guests, influencers, and industry hosts that enhanced exceptional service and repeated visits.
• Collaborated closely with operations teams on SevenRooms to ensure seamless VIP service delivery.
• Monitored orders and sales on Silverware POS.
• Engaged in networking activities, attending industry events, and built a personal network of high-profile individuals.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Maximized table turnover rate by managing reservations and seating arrangements.
• Increased sales significantly by upselling higher-end products to customers.

(Reason For Leaving; venue closed)

• Collaborated closely with hosts and reservation team to organize VIP table reservations, bottle service, and special requests.
• Coordinated with support staff, bottle servers, bartenders, and other Members to prioritize VIP guest requests and ensure timely delivery of orders.
• Provided information about venues offerings, including VIP services, bottle service, and exclusive events.
• Monitored VIP sections to ensure cleanliness, proper setup, and adherence to brand standards.
• Maintained and organized reservation record of VIP guests using SevenRooms, including special occasions, and other relevant information to personalize their experience during visits.
• Participated in Nightclub incentives, including coordinating staff for participation in industry events to connect with potential clients and promote the brand.
• Coordinated uniform to reflect specific events, and brand recognition.

(Reason For Leaving; venue closed)

• Recorded reserved parties and guest lists in designated sections via Mr.Black. Including any drink and entertainment selection, as well as specific requests.
• Participated in Nightclub incentives including attending promotional events and using social media, content and tools to connect with potential customers and promote the venue.
• Monitored orders through Silverware POS system.
• Maintained knowledge of menu, including spirits, cognac and champagne and utilized up-selling of premium bottles, and VIP packages in a timely manner.
• Developed and maintained relationships with customers to increase repeat business
• Provided service excellence to VIP guests, hosts and performers by providing exceptional attention to detail.
• Used slow periods to restock supplies, ice, glassware and provide help if needed to coworker.

(Reason For Leaving; Relocation)

(Reason For Leaving; venue closed)

• Toronto—Server