Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Bray

Toronto,Ontario

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience
1
1
Certification
1
1
Language

Work History

Customer Service Representative

David's Bridal
05.2022 - Current
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

SALES ASSOCIATE

Skechers
03.2019 - 06.2021
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

SALES ASSOCIATE

F.G Bradleys
11.2018 - 02.2019
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

SALES ASSOCIATE

Supplement King
01.2017 - 07.2018

Education

Developmental Services Worker DSW Candidate -

Centennial College
Toronto, ON

Skills

  • Appointment Scheduling
  • Data Collection
  • Product Knowledge
  • Complaint resolution
  • Retail store support
  • Customer Service

Certification

CPR

Timeline

Customer Service Representative

David's Bridal
05.2022 - Current

SALES ASSOCIATE

Skechers
03.2019 - 06.2021

SALES ASSOCIATE

F.G Bradleys
11.2018 - 02.2019

SALES ASSOCIATE

Supplement King
01.2017 - 07.2018

Developmental Services Worker DSW Candidate -

Centennial College

Similar Profiles

CREATE PROFILE
Lauren Bray