Lauren Blaufuss
Torrance,CA
Summary
Dedicated Certified Substance Use Disorder Counselor specializing in individual and group counseling. Develops tailored intervention strategies and collaborates with multidisciplinary teams to improve client outcomes. Manages inquiries and ensures data accuracy, driving operational efficiency and enhancing client satisfaction through effective communication and problem-solving.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Substance Use Disorder Counselor
House of Hope Foundation
San Pedro, CA
04.2023 - 01.2026
- Facilitated individual and group counseling sessions to support client mental health and personal development.
- Collaborated with multidisciplinary teams to create comprehensive treatment plans for clients.
- Developed tailored intervention strategies to address diverse client needs and challenges.
- Monitored client progress, adjusting strategies as necessary to enhance outcomes and engagement.
Customer Service Administrator
Korloy America Inc.
Torrance, CA
03.2022 - 01.2023
- Managed customer inquiries through email and phone, ensuring timely resolution of issues.
- Entered and maintained accurate data in company databases to ensure information consistency.
- Collaborated with cross-functional teams to streamline communication and improve service delivery processes.
Front Desk Shift Leader, Social Media Manager
Bluestem Hotel
Torrance, CA
05.2019 - 01.2022
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Resolved guest inquiries and complaints efficiently, enhancing overall satisfaction ratings.
- Developed and executed comprehensive social media strategies to enhance brand visibility and engagement.
- Managed content calendars across multiple platforms, ensuring timely delivery of posts and promotional materials.
Sober Living House Manager
Westide Willows
Venice, CA
02.2017 - 04.2019
- Supervised daily operations, ensuring adherence to policies and procedures for resident safety and well-being.
- Conducted regular assessments of resident progress, providing guidance and feedback to improve outcomes.
- Established a supportive community environment, promoting positive relationships among residents through group activities.
- Managed financial aspects of running the sober living home including budgeting, rent collection, and expense tracking.
Hotel Front Desk Agent
Loews Hotels & Resorts
Santa Monica, CA
11.2013 - 08.2016
- Managed guest check-in and check-out processes, ensuring seamless arrival experiences.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records in property management system.
- Trained new front desk staff on operational procedures and service standards.
Fashion Sales Associate
Johnny Was
Santa Monica, CA
02.2011 - 07.2013
- Cultivated strong customer relationships to enhance shopping experience and drive repeat business.
- Provided exceptional service by addressing customer inquiries and resolving issues efficiently.
- Collaborated with team members to achieve sales goals through effective communication and teamwork.
- Assisted in visual merchandising to showcase seasonal collections and improve product visibility.
Delivery Driver
Fresh Brothers Pizza
Marina Del Rey, CA
11.2009 - 08.2010
- Delivered product efficiently, ensuring timely service and customer satisfaction.
- Operated delivery vehicle in compliance with safety regulations and traffic laws.
- Communicated effectively with customers to address inquiries and resolve issues.
Server
El Gringo
Hermosa Beach, CA
12.2007 - 01.2009
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed multiple tables efficiently, enhancing overall dining experience.
- Collaborated with kitchen team to expedite food orders and maintain quality standards.
Education
Master of Science - Counseling With An Emphasis in MFT
Hope International University
Fullerton, CA12.2027
Bachelor of Arts - Psychology
California State University, Los Angeles
Los Angeles, CA12.2025
Associate of Arts - Psychology
El Camino College
Torrance, CA12.2023
High School Diploma -
Mira Costa High School
Manhattan Beach, CA06.2009
Skills
- Individual and group counseling
- Care coordination
- Relapse prevention
- Program development
- Crisis intervention
- Motivational interviewing
- Customer satisfaction
- Case documentation
Certification
CADTP - Substance Use Disorder Certified Counselor
Languages
English
Timeline
Certified Substance Use Disorder Counselor
House of Hope Foundation
04.2023 - 01.2026
Customer Service Administrator
Korloy America Inc.
03.2022 - 01.2023
Front Desk Shift Leader, Social Media Manager
Bluestem Hotel
05.2019 - 01.2022
Sober Living House Manager
Westide Willows
02.2017 - 04.2019
Hotel Front Desk Agent
Loews Hotels & Resorts
11.2013 - 08.2016
Fashion Sales Associate
Johnny Was
02.2011 - 07.2013
Delivery Driver
Fresh Brothers Pizza
11.2009 - 08.2010
Server
El Gringo
12.2007 - 01.2009
Master of Science - Counseling With An Emphasis in MFT
Hope International University
Bachelor of Arts - Psychology
California State University, Los Angeles
Associate of Arts - Psychology
El Camino College
High School Diploma -
Mira Costa High School