Lauren Berlin
Goleta
Summary
Experienced with team leadership, workflow optimization, and customer satisfaction. Utilizes effective communication and organizational skills to ensure seamless operations. Track record of creating positive work environment and consistently meeting service standards. Up to date Food Handlers Certification.
Overview
5
5
years of professional experience
Work History
Barista/Shift Lead
Julian's
San Luis Obispo, CA
08.2025 - 12.2025
- Led daily operations for high-volume coffee service doing over 100 drinks per hour, ensuring quality and efficiency.
- Trained and mentored over 20 new baristas on beverage preparation and customer service standards.
- Ensured compliance with health and safety regulations in all operational practices.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
Ice Cream Scooper/Barista
Reimers Candies
Avila Beach, CA
06.2024 - 08.2025
- Provided exceptional customer experiences through personalized service and product recommendations.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Demonstrated adaptability in learning various roles within the store such as cashiering, restocking and packaging desserts, making drinks, or serving ice cream
Ice Cream Server/Cashier
Mister Softee
Santa Barbara, CA
12.2023 - 06.2025
- Make soft serve ice cream cones, milkshakes, blended treats, and various desserts.
- Operate the cash register with confidence and accuracy
- Maintain a clean workspace by wiping counters, machines, and sweeping
- Handle customer complains or concerns promptly to resolve issues and ensure satisfaction
- Answer inquiries and provide recommendations based on customer preferences
- Collaborate with team to maintain smooth workflow during busy periods.
Sandwich Maker
Ike's Love and Sandwiches
San Luis Obispo, CA
02.2023 - 06.2023
- Assembled sandwiches from memory of the extensive menu
- Operated tools including deli meat slicer in order to prep and stock ingredients, ensuring capability to handle busy times
- Wrapped and bagged sandwiches, including preparing to-go orders in a food safe manner
- Took orders of customers in fast paced environment and operated POS system with accuracy on making change
Shift Leader
Doc Burnstein's Ice Cream Lab
San Luis Obispo, CA
05.2021 - 12.2022
- Began as a scooper and was promoted to shift lead after 3 months
- Managed and directed a team of 2-4 employees on shift, ensuring members stay on task and handling any issues that may arise with customers
- Balanced the register and made cash deposits
- Opened and/or closed the store, ensuring sufficient cleanliness
- Maintained optimal inventory levels and proactively communicated supply needs to management.
Retail Associate
French Quarter
San Luis Obispo, CA
11.2020 - 03.2021
- Retail associate across two different locations
- Provided warm customer service and offered aesthetic advice when prompted
- Helped to promote the business through the store's social media by styling, modeling, and photographing outfits
- Worked alone, meaning full responsibility of maintaining cleanliness and answering customer inquiries in the store was my duty
Education
Bachelor of Science - Applied Mathematics
UC Santa Barbara
Goleta, CA03-2027
GED -
San Luis Obispo High School
San Luis Obispo, CA06-2023
Skills
- Cash handling proficiency
- Espresso machine operation
- Staff management
- Food and beverage service
- Opening and closing procedures
- Customer service
Languages
English
Spanish - Intermediate
Timeline
Barista/Shift Lead
Julian's
08.2025 - 12.2025
Ice Cream Scooper/Barista
Reimers Candies
06.2024 - 08.2025
Ice Cream Server/Cashier
Mister Softee
12.2023 - 06.2025
Sandwich Maker
Ike's Love and Sandwiches
02.2023 - 06.2023
Shift Leader
Doc Burnstein's Ice Cream Lab
05.2021 - 12.2022
Retail Associate
French Quarter
11.2020 - 03.2021
Bachelor of Science - Applied Mathematics
UC Santa Barbara
GED -
San Luis Obispo High School