Lauren Belyea
Cypress
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Assistant Director
My Gym Children's Fitness Center
Torrance, CA
07.2023 - Current
- Trained and mentored staff on best practices through daily reviews and leading weekly all hands meetings
- Maintained strong communications with current and prospective clients, resulting in a 15% increase in total clients this year
- Oversaw the recruitment, hiring, and onboarding process for new staff to maintain high quality classes for children and parents
- Assisted in organizing and overseeing special events, marketing, and operations
Community Manager
STEEZY
Los Angeles, CA
01.2020 - 06.2022
- Developed and maintained an active Facebook Community of over 8.6k STEEZY members which directly raised product engagement by 23%
- Organized "STEEZY 101" sessions via Zoom with over 300 new and existing members to individually curate how to best use STEEZY to achieve their personal dance goals, increasing retention rates by 30%
- Helped shape the interview process for our Customer Experience and Product teams by assisting with recruitment of Customer Experience Associate and QA Analyst roles
- Developed the Customer Experience onboarding program for new STEEZY employees
- Provided outstanding customer service via email, and built rapport with members to maintain long-term retention
Community Support Specialist
Houzz
Irvine, CA
05.2019 - 01.2020
- Moderated the Houzz Community forums and assisted users with questions via email
- Worked with home professionals to create online profiles for their businesses on Houzz through 1-on-1 phone sessions and email
- Ad-hoc promotional cold-calling to home professionals to promote new initiatives and services
E-Commerce Sales Representative
Houzz
Irvine, CA
05.2018 - 05.2019
- Assisted customers with online sales on the Houzz marketplace in a Call Center setting
- Maintained communications with both customers and home professionals via phone and e-mail
- Monitored customer order process and addressed customer issues.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Assistant Director
My Gym Children's Fitness Center
Torrance, CA
07.2015 - 05.2018
- Onboarded, trained, and directed staff to achieve objectives
- Demonstrated excellent customer service via prompt responses to calls and emails, and established connections with clients to maintain long-term memberships in the gym, create new business, and follow up with leads
- Worked closely with the Director to recruit and interview potential new employees, develop new curriculums, and maintain a fun and educational environment for both staff and gym members
- Taught classes of up to 20 students at a time with new curriculum every week
Education
Bachelor of Arts - Art
California State University - Long Beach
Long Beach, CA12-2015
Skills
- Excellent written and verbal communication
- Multitasking abilities
- Cross-functional collaboration
- Staff development
- Project management
- Computer skills
- Customer service
- Attention to detail
Timeline
Assistant Director
My Gym Children's Fitness Center
07.2023 - Current
Community Manager
STEEZY
01.2020 - 06.2022
Community Support Specialist
Houzz
05.2019 - 01.2020
E-Commerce Sales Representative
Houzz
05.2018 - 05.2019
Assistant Director
My Gym Children's Fitness Center
07.2015 - 05.2018
Bachelor of Arts - Art
California State University - Long Beach