Summary
Overview
Work History
Education
Skills
ODANO - Oncology Drug Access Navigators of Ontario
Ontario College of Pharmacists
Timeline
Generic

Lauren Arsenault

Key Account Manager
41-2774 King St E

Summary

Accomplished Key Account Manager with a proven track record of success in the specialty generics sector. Over a decade of experience in the specialty pharmaceutical industry, specializing in Oncology. Detail-oriented, dedicated, and hardworking with exceptional organizational abilities. Skilled in managing multiple projects simultaneously with high accuracy.

Overview

11
11
years of professional experience

Work History

Key Account Manager, Specialty Sales

Sun Pharma
05.2023 - Current
  • Help develop specialty generic division at Sun Pharma
  • Improved account management by predicting potential competitive threats and outlining proactive solutions
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities
  • Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans
  • Created sales forecasts to target daily, monthly and yearly objectives
  • Developed and delivered presentations to key customers to position products and services
  • Built and maintained strong client relationships to drive business growth
  • Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction
  • Collaborated with Head of Specialty Business to provide customer feedback and recommend operational changes to meet emerging trends
  • Worked with new employees on organizational strategies

Drug Access Facilitator

Halton Healthcare
12.2019 - 05.2023
  • Organized and developed Drug Access Facilitator role for pharmacy oncology program
  • Help patients investigate private drug plans and navigate coverage options
  • Assisted physicians in completing private insurance prior authorization forms and exceptional access program requests for submission
  • Assisted hospital employees with healthcare coverage inquires
  • Extensive knowledge in oncology reimbursement navigation including public and private sectors
  • Managed compassionate and patient specific inventory for oncology program
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Training staff on drug access facilitator role
  • Ensuring drug access updates are current for systemic therapy committee meetings
  • Preparing IV medications in in-patient pharmacy and cancer clinic

Pharmacy Liaison

CareRX Pharmacy
10.2019 - 12.2019
  • Covered Niagara region travelling to 8 long-term care homes
  • Trained staff on Automatic Dispensing Units
  • Completed Audits on monthly basis
  • Resolved issues in timely manner for ongoing patient care
  • Created positive pharmacy image through strong service and cooperation with directors and administrators
  • Built relationships with nursing staff
  • Ensured homes had proper working equipment and proper stock of materials required
  • Assisted staff with destruction of expired drugs
  • Assisted staff with reorders when required
  • Provided ongoing feedback to supervisor to provide best quality service to long-term care homes

Field Operations Case Manager

McKesson Specialty Health
09.2018 - 09.2019
  • Managed Territory of Ontario and travel as required to Ophthalmologist clinics
  • Promoted patient support program
  • Coordinates services between patients, physicians, other health care team members and adjacent parties to ensure optimal outcomes achieved
  • Ensures patient services are coordinate and tracked according to KPIs, resulting in expedited access to therapy and reports AE's
  • Used expertise in reimbursement navigation to assist team members, solve problems, and improve field operations processes
  • Reviews patient status and assists prescribing physician and staff to complete patient enrolments and special authorizations for public or private coverage
  • Provides in service presentation to clinic staff with Key Account Managers
  • Acts as liaison and provides on-going feedback to supervisor as it pertains to quality of services, and other areas of importance
  • Recommended and implemented procedural changes to enhance services rendered to customers
  • Worked well in team setting, providing support and guidance.
  • Completed paperwork, recognizing discrepancies and promptly addressed for resolution

Drug Access Facilitator

Juravinski Cancer Center
08.2016 - 09.2018
  • Organized and developed Non-oncology Drug Access Facilitator role for IV Iron Program
  • Project lead planning process flow, patient education documents and employee training packages
  • Provided PMO and sustainability team updates on post go live issues and suggested corrective action
  • Help patients investigate private drug plans and navigate coverage options
  • Assist physicians in completing private insurance prior authorization forms and exceptional access programs requests for submission
  • Answer questions in regards to health coverage for health care professionals
  • Extensive knowledge in oncology reimbursement navigation including public and private sectors
  • Manage compassionate and patient specific inventory
  • Assist pharmacists and physicians to navigate CCO-NDFP Patient enrollment, providing supporting documentation, and supplemental information
  • E-Claims billing and monthly reconciliation

Pharmacy Technician

Innomar Strategies
12.2013 - 08.2016
  • Directed in managing specific medications for clinic and home delivery working in collaboration with patient assistance programs, and accounting department
  • Securing coverage and obtaining financial assistance for patients
  • Build strong relationships with caseworkers, nurses, DAN's among other medical professionals
  • Participate in Mentor/Mentee program
  • Responsible for training new staff members
  • Inventory management
  • Compounding IV drugs

Education

Pharmacy Technician Program -

Mohawk College
Hamilton, ON

Skills

Specialty Therapeutics

Patient Support Programs

Problem Solving

Motivation Teamwork

Coaching Leadership

Sales

Task Prioritization

Services optimization

Territory Management

ODANO - Oncology Drug Access Navigators of Ontario

Board of Director Member for ODANO Since November 2022 - May 2023

Ontario College of Pharmacists

Licensed Registered Pharmacy Technician since 2016 

Timeline

Key Account Manager, Specialty Sales

Sun Pharma
05.2023 - Current

Drug Access Facilitator

Halton Healthcare
12.2019 - 05.2023

Pharmacy Liaison

CareRX Pharmacy
10.2019 - 12.2019

Field Operations Case Manager

McKesson Specialty Health
09.2018 - 09.2019

Drug Access Facilitator

Juravinski Cancer Center
08.2016 - 09.2018

Pharmacy Technician

Innomar Strategies
12.2013 - 08.2016

Pharmacy Technician Program -

Mohawk College

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Lauren ArsenaultKey Account Manager