Lauren Anstey
Barrie,ON
Summary
Dynamic professional with a proven track record as a Sole Proprietor in both the beauty and photography industries, and as a Hostess at Moxie's. Excelled in fostering client relationships, enhancing customer satisfaction through complaint resolution, and mastering new techniques to boost service offerings. Skilled in interactive communication and high-volume dining management, consistently delivering high-quality results under tight deadlines.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Lash Technician
Sole Proprietor
Paris , Ontario
2019.02 - Current
- Followed strict safety standards to protect clients from injury or infection.
- Expanded salon offerings by staying current on industry trends, attending trainings, and obtaining certifications in new techniques and products.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Educated clients on how to clean and maintain lash extensions.
- Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.
Photographer
Sole Proprietor
Paris , Ontario
2017.01 - Current
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Planned and prepared for on-location and studio shoots.
- Continuously improved technical skills by staying updated on industry trends and new equipment.
Hostess
Moxie's
Dartmouth , Nova Scotia
2016.09 - 2017.09
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Education
Plumbing Techniques - Plumbing
Georgian Midland Campus
Barrie, ON 2024.08 - 2025.06
Skills
Effective Multitasking
Customer service expertise
Food Running
Phone Etiquette
Interactive communication skills
Guest complaint resolution
Guest Engagement
Complaint Handling
High-volume dining
Effective Multitasking
Timeline
Plumbing Techniques - Plumbing
Georgian Midland Campus
2024.08 - 2025.06
Lash Technician
Sole Proprietor
2019.02 - Current
Photographer
Sole Proprietor
2017.01 - Current
Hostess
Moxie's
2016.09 - 2017.09
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