Lauren Anderson
Port Moody,BC
Summary
Dedicated and driven full-time student at Western University, actively pursuing a Bachelor's Degree in Geography and Environment. Possesses valuable experience in customer service, tourism, and corporate environments, demonstrating a versatile skill set. Keen to leverage skills and experiences to contribute effectively in a full-time position while continuing to grow and refine abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Zipline Guide
The Adventure Group
06.2023 - 08.2023
- Led large groups on zipline excursions while managing time effectively to ensure smooth operation for all participants.
- Streamlined processes related to safety briefings which led to better comprehension and implementation of instructions by guests.
- Regularly inspected ziplines, platforms, harnesses, and other equipment to guarantee their reliability and safety for use.
- Facilitated strong communication between guides and support staff via radio to address any maintenance or logistical issues promptly, in addition to routine safety protocols throughout the day.
- Collaborated with team members to create memorable experiences for guests, resulting in positive reviews and repeat business.
UTV Driver
The Adventure Group
06.2023 - 08.2023
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Drove safely in various weather and road conditions to avoid accidents.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Summer Associate
National Bank Financial
05.2022 - 08.2022
- Gained valuable experience working within the Wealth Management industry, learning how to run a business and stay organized while managing over 100 clients and a heavy workload.
- Participated in client meetings, learning how to professionally handle differences of opinion and direct the flow of a meeting.
- Collaborated with the marketing department to make edits to the company’s website and brochure.
- Completed National Bank Financial produced programs to further my skills and knowledge in wealth management.
- Created spreadsheets and became more proficient with excel, IRIS, T80, and Croesus.
- Assisted in creating retirement projections for clients.
Hostess
Browns Socialhouse
05.2019 - 05.2021
- Took reservations and to-go orders by phone and walk-in, answered customer questions, and informed of accurate wait times.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Completed daily side work and opening and closing duties without fail.
- Trained new employees on customer service best practices and restaurant policies to maintain high standards of service.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Photographer
Menopause Chicks
09.2019 - 09.2019
- Photographed high-quality images of a multi speaker seminar for the company's social media accounts, website, and brochure.
- Digitally edited photos to enhance appearance.
- Anticipated key moments during live events enabling quick reaction times for capturing candid shots that generated positive feedback from clients.
Education
Current Undergraduate Student - Geography And Environmental Studies
Western University
London, ON05.2025
High School Diploma -
Heritage Woods Secondary School
Port Moody, BC06.2021
Skills
- Interactive communication skills
- Problem-solving skills
- Guest experiences
- Collaboration and Teamwork
- Attention to Detail
- Physical Fitness
Certification
- Food Safe Certification
- Standard First Aid & CPR/AED level C
Volunteer Experience
- Peer Note-Taker at Western University, formulating and providing detailed lecture notes to students in need of academic support (2021-current).
- Beginner dog handler and maintenance assistant at Good Dog Ranch and Spa (March-May 2021).
- Returning volunteer/Assistant Coach at Coquitlam Metro Ford Youth Soccer camps (2017-2020).
Activities & Interests
- Member of Western Ski and Snowboard Club, 2022 to 2023
- Member of Co-ed Intramural Soccer and Ultimate Frisbee, 2021 to 2022
- Interests: Outdoor Recreation, Creative Writing, and Sports.
Timeline
Zipline Guide
The Adventure Group
06.2023 - 08.2023
UTV Driver
The Adventure Group
06.2023 - 08.2023
Summer Associate
National Bank Financial
05.2022 - 08.2022
Photographer
Menopause Chicks
09.2019 - 09.2019
Hostess
Browns Socialhouse
05.2019 - 05.2021
Current Undergraduate Student - Geography And Environmental Studies
Western University
High School Diploma -
Heritage Woods Secondary School
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