Healthcare professional with comprehensive experience in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork and adaptability, displaying excellent organizational skills and patient-centered approach.
Hi, I’m
Laurel Starr
CALGARY,ALBERTA
Summary
Overview
24
years of professional experience
1
Certification
Work History
HeadHunting LTD
HCA
08.2024 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Private care / AHS / PDD / FSCD
Social/Work /Medical Office / Lead Nurse/HCA
01.2001 - 05.2024
Job overview
- ROM exercise , AIDS to daily living , feeding , full primary care , Documentation & assessments , advocation , personal & supportive services , health & safety , addictions & mental health coaching & support services , elderly Heath & wellness & safety & care , end of life care & advocacy , disability , VHL foundation , HCA care & home care, cerebral palsy, medication admin , dietician , Behavior management for different disorders and mental health patients care plan assessment and management team, supervisor nurse, training
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Monitored clients' progress to adjust treatment plans accordingly.
Dr Eugen Magerman
MOA
01.2014 - 08.2014
Job overview
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
Bethany Care Didsbury
HCA / Nursing Assistant
03.2014 - 06.2014
Job overview
- Locked unit dementia care & mental health & addictions, behavior management & certified
- Med assist, AIDS to daily living, behavior mapping & documentation & supervision
- Bathing & showering, Dietary supervision, and assist & mapping
- Vitals & primary care & supervision, safety watch
- Palliative care, acute care, ROM exercise, wound care, supply's & ordering
AHS Strathmore Hospital
HCA / Nursing Assistant
06.2013 - 01.2014
Job overview
- Locked unit, supervisory and AIDS to daily living, primary care, behaviour mapping & documenting, am & pm peri care, vitals, turning, lifts 1&2, assist & partial to full care, bathing & mani & Pedi with skin care, full skin & body assessment, meal & feed assist, O2 care, wound care, acute care
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented care actions by completing records and logs in medical software system.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
Makami CollegeCalgary, Alberta
MOA/ Medical Office Assistant
10.2023
University Overview
Skills: Nursing Education, Medicine, Microsoft Outlook, Account Management, Advertising, Training, Documentation, Treatment Planning, Automated External Defibrillator (AED), Medical Education, Medical Records, Medical-Surgical, Intercultural Communication, Business Management, Medical Devices, Sales, Telephone Triage, Computer-Aided Design (CAD), Medical Assisting, Electronic Medical Record (EMR), Medical Terminology, Primary Health Care, Nursing Care, Mental Health, Organizational Effectiveness, Communication, Acute Care, Critical Thinking, Abuse Prevention, First Aid Training, Healthcare, Nursing, Healthcare Management, Team Building, Customer Service, Patient Safety, Vital Signs, CPR Certified, Strategic Planning, Healthcare Information Technology, Management, Leadership
Columbia CollegeCalgary, Alberta
HCA / Nursing Assistant
05.2013
University Overview
- I graduated with 208 hrs. practicum.
- At Agape Hospice & New Port Harbor Care Center.
- Clerical & reception admin
- Medical terminology
- Computer & data entry
- Med assistance
- Vitals
- Wound care
- Acute care, palliative, continuing care, mental health & addiction
- Lock down units.
Victoria composite highEdmonton, Alberta
High school
01.1991
University Overview
Grade 12
Skills
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Time management
- Attention to detail
- Dependable and responsible
- Critical thinking
- Excellent communication
- Respect & Violence & Abuse Prevention
- Respect in workplace
- Advance care planning
- Problem resolution
- Organization and time management
Skillsandcertifications
Skillsandcertifications
- Canadian Red Cross: First Aid & CPR B, C & HCP & AED certified, 06/01/23
- Respect in sport certified, 12/01/12
- Respect & Violence & Abuse Prevention, 04/01/14
- Respect in workplace certified, 04/01/14
- To steps to create safe environment certified, 04/01/14
- PART advanced certified, 03/01/12
- TLR certified, 03/01/12
- Love & logic certified, 01/01/12
- Advance care planning AHS / UOA, 02/01/13
- Dementia Basics Alzheimer's society Calgary, 02/01/13
- Class 2 driver's license renewal, 08/01/24
- "Privacy Awareness in Healthcare Training (Alberta)", 06/01/23
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Certification
- [Name of Certification] [Issuing Organization] [Year Month]
- [Area of certification]
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Electronic Health Records(EMR)
Medical Billing & Coding soft wear
Appointment Scheduling soft wear
Microsoft Office Suite
Patient Portals
Practice management Soft wear
Apple soft wear
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit SharingPersonal development programsCareer advancementCompany CultureInterests
Hiking, swimming, crochet, camping, gardening,
Timeline
HCA
HeadHunting LTD
08.2024 - Current
HCA / Nursing Assistant
Bethany Care Didsbury
03.2014 - 06.2014
MOA
Dr Eugen Magerman
01.2014 - 08.2014
HCA / Nursing Assistant
AHS Strathmore Hospital
06.2013 - 01.2014
Social/Work /Medical Office / Lead Nurse/HCA
Private care / AHS / PDD / FSCD
01.2001 - 05.2024
Columbia College
HCA / Nursing Assistant
Victoria composite high
High school
Makami College
MOA/ Medical Office Assistant
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