Laurel Ryan
Calgary,AB
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Dental Assistant Instructor
KDM Dental College
Calgary, AB
06.2022 - Current
- Used individualized instruction techniques to educate students on patient observation, assessment, decision-making and health teaching.
- Assessed students' knowledge and skills through assignments and exams.
- Initiated new learning methods to ensure total student comprehension while maximizing learning time.
- Managed daily operations by delivering laboratory instruction, curriculum implementation, student advisement and continuous improvement of industry best practices.
- Wrote grade reports and submitted to directors.
- Monitored student growth and learning through hands-on activities and exams.
- Inventoried lab and classroom tools and supplies and ordered more.
Registered Dental Assistant
Contractor
Calgary, AB
01.2019 - Current
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Supported dentists during procedures, assisting dental fillings, crown and bridge, RCT, and sealants.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Dental Administrative Assistant
Contractor
Calgary, AB
01.2020 - 05.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Education
Adult Educator Certificate -
Mount Royal University
Calgary, AB04.2023
Professional Diploma - CDAA Accredited
Columbia College
Calgary, AB06.2019
NDAEB Certified
06.2019
Skills
- Excellent planning, speaking and instructional skills
- Great interpersonal skills
- Proficient with Microsoft Office (Word, Excel, Outlook, Powerpoint)
- Strong Organizational Skills
Timeline
Dental Assistant Instructor
KDM Dental College
06.2022 - Current
Dental Administrative Assistant
Contractor
01.2020 - 05.2022
Registered Dental Assistant
Contractor
01.2019 - Current
Adult Educator Certificate -
Mount Royal University
Professional Diploma - CDAA Accredited
Columbia College
NDAEB Certified