Summary
Overview
Work History
Education
Skills
Timeline
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Laurel Ryan

Calgary,AB

Summary

Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

4
4
years of professional experience

Work History

Dental Assistant Instructor

KDM Dental College
06.2022 - Current
  • Used individualized instruction techniques to educate students on patient observation, assessment, decision-making and health teaching.
  • Assessed students' knowledge and skills through assignments and exams.
  • Initiated new learning methods to ensure total student comprehension while maximizing learning time.
  • Managed daily operations by delivering laboratory instruction, curriculum implementation, student advisement and continuous improvement of industry best practices.
  • Wrote grade reports and submitted to directors.
  • Monitored student growth and learning through hands-on activities and exams.
  • Inventoried lab and classroom tools and supplies and ordered more.

Registered Dental Assistant

Contractor
01.2019 - Current
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Supported dentists during procedures, assisting dental fillings, crown and bridge, RCT, and sealants.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.

Dental Administrative Assistant

Contractor
01.2020 - 05.2022
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.

Education

Adult Educator Certificate -

Mount Royal University
Calgary, AB
04.2023

Professional Diploma - CDAA Accredited

Columbia College
Calgary, AB
06.2019

NDAEB Certified
06.2019

Skills

  • Excellent planning, speaking and instructional skills
  • Great interpersonal skills
  • Proficient with Microsoft Office (Word, Excel, Outlook, Powerpoint)
  • Strong Organizational Skills

Timeline

Dental Assistant Instructor

KDM Dental College
06.2022 - Current

Dental Administrative Assistant

Contractor
01.2020 - 05.2022

Registered Dental Assistant

Contractor
01.2019 - Current

Adult Educator Certificate -

Mount Royal University

Professional Diploma - CDAA Accredited

Columbia College

NDAEB Certified

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Laurel Ryan