Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Laurel Martin

Canmore,AB

Summary

Flexible and upbeat Barista with Management experience, who has worked over 10 years in customer service. Areas of expertise are operational management, exceptional customer service and training employees.

Overview

13
13
years of professional experience

Work History

Barista

Starbucks
Brockville, ON
02.2023 - Current
  • Coordinated with partners to maintain a 65 second drive through time average.
  • Maintained positive customer experience during high-volume periods.
  • Described menu items to customers and suggested products based on stated preferences.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Gave samples of popular coffee and tea blends to create sales opportunities.

Server / Bartender / Key Holder

Morts Pub
Ottawa, ON
05.2019 - 04.2023
  • Providing exceptional service to a full house of customers (bar + 10 tables).
  • Anticipating lunch/dinner rushes and plans accordingly.
  • Completing closing duties by restocking fridges, sanitizing the bar, putting away the till, and locking up the pub in a timely manner.
  • Maintaining fun service and good relationships with the repeat customers.
  • Adhering to minimum age requirements for consumption of alcoholic beverages by confirming with identification.
  • Answers phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeting and seating new guests quickly and efficiently.
  • Maintaining knowledge of menu items, ingredients and preparation methods to assist guests with their decisions.
  • Satisfies customers by topping off drinks and anticipating condiments, napkins and other needs.

Operations / Customer Service Coordinator

TJX Canada
Ottawa, Ontario
08.2017 - 11.2018
  • Supervising while creating an upbeat and positive atmosphere in a demanding work environment.
  • Ensuring the appropriate coverage in all zones throughout the day and fixing conflicts including break schedules.
  • Training employees in difference zones, including cash office.
  • Balancing the needs of multiple employees/customers simultaneously in a fast-paced environment.
  • Ensuring all customers are left with a lasting positive experience in the store.

Operational Manager

AeroPostale
Ottawa, ON
11.2010 - 06.2016
  • Creating a fun work environment while informing employees of the current game plan based on last years traffic and sales numbers.
  • Tackled daily sales goals from $3,000-$10,000+ by assigning individual goals to employees, while holding them and myself accountable.
  • Opening/Closing the store, Including counting cash drawers, making bank deposits and completing the appropriate paperwork.
  • Ensuring all the daily targets are met and reporting back to the district manager on a regular basis.
  • Modifying cash float to authorized amounts throughout the season.
  • Calculating and ordering coin as needed.

Education

Diploma - Photography

Algonquin College
Ottawa, ON
2014

Skills

  • Leading and supervising the team
  • Authorizing high risk transactions
  • Training and coaching associates
  • Loss prevention
  • Cash supervision
  • Quality control
  • Customer service excellence

Accomplishments

SPCA - 2019 to Present

  • Volunteer dog walker

Sea Turtle Conservation - 2017

  • Handling/feeding sick turtles until ready to be released into the wild
  • Giving the proper medicine to the appropriate turtles

Medieval Festival - 2016

  • Set up medieval photo booth
  • Painted Backdrops and props for play

Bluesfest Photographer - 2014

  • Creating photographs for festivals marketing/promotions
  • Getting crowd and volunteers involved in group Photos

Rogers TV - 2011

  • Floor director for Rogers talk show "Revive life"
  • Shooting on main camera for show "High School Sports Zone"
  • Host for Santa's live talk show on Rogers TV

References

References available upon request.

Timeline

Barista

Starbucks
02.2023 - Current

Server / Bartender / Key Holder

Morts Pub
05.2019 - 04.2023

Operations / Customer Service Coordinator

TJX Canada
08.2017 - 11.2018

Operational Manager

AeroPostale
11.2010 - 06.2016

Diploma - Photography

Algonquin College

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Laurel Martin