Summary
Overview
Work History
Education
Skills
Timeline
Generic
Laurel Kubecki

Laurel Kubecki

Morrisburg,ON

Summary

Highly energetic, positive, sales professional, Seeking a remote (home-based) position. I am technologically inclined and can work well both independently as well as collaboratively. I am always a happy & helpful team member. I have been in the telephone sales industry/customer service for approximately 8 years. I will sell your brand/company/business confidently and will continuously maintain an amazing success rate. I believe I have an amazing skill set. I am an expert when it comes to sales, have a great deal of experience in customer service, outbound/inbound sales, customer retention, and closings. I am a natural at the art of persuasion. In fact, I will even go as far as to say that working in the sales/customer service sector is my biggest interest, my hobby, my passion. I am so motivated to close a sale; I crave that sale success feeling, and Happy Customer (CAPS INTENDED) who will keep coming back. I'd love to have an opportunity to impress you with my success rate. So I can put my words into action.

Overview

25
25
years of professional experience

Work History

Farm Hand (Spring to Fall Season) Seasonal

Lightning Street Organics (Butch And Betty Foley)
Williamasburg, ON
05.2022 - Current
  • Used machetes and pruning shears to shear tops and limb tips from trees, improving overall shape and increasing limb growth.
  • Removed rocks and prepared soil for planting.
  • Loaded and unloaded farm supplies and materials and stored in correct barn location.
  • Maintained farmland by removing rocks, weeds, preparation of soil for planting, as well as performing various support tasks such as mowing, landscaping and largescale weed removal.

Custom Furniture Builder

Laurels Custom Buildz
01.2015 - Current

I am the sole owner and builder of my home-based woodshop. Custom-made furniture and other indoor and outdoor items. I use power tools, such as the mitre saw, table saw, circular saw, jig saw, router (with or without the table), & drills, I am proficient with dado and rabbeting joinery techniques. Or I will use the Kreg Jig or a biscuit joiner, palm and orbital sanders, and clamps. As well, I finish all of my pieces with stain, paint, and/or lacquer, following the WHIMIS Standards.

Customer Service Associate

L.C.B.O
11.2021 - 01.2023
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Point of Sale Debit/Credit Transactions or Cash Register
  • Conducted product demonstrations
  • Answered questions about store policies and addressed customer concerns.
  • Maintained stores organization and cleanliness.
  • Monitored customers for signs of intoxication as well as checking Identification for age verification.
  • Used in-store system to locate inventory and place special orders for customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons before and at the end of my shift to record accurate transactions.

Marina Attendant

Oakes Marina And Eatery
04.2013 - 05.2018
  • Refilled boats and other water craft with appropriate levels of fluids and lubricants.
  • Responded to all customer inquiries thoroughly and professionally. Determined customer needs by asking relevant questions and listening actively to responses.
  • Providing customers with estimates for repair work.
  • Removed safety hazards, soiled items, and trash from customer areas, docks, launch ramps.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Assisted with repairing and servicing outdoor structures, benches, picnic tables, docks, ramps etc...
  • Planned work calendar by scheduling appointments and tracking customer service requests.
  • Served food and alcoholic beverages

Missing Work Gap (schooling)

Algonquin College (Admin), Elegance (Hairstyling)
08.2008 - 03.2013

trained to verify, record, and process forms and documents, such as applications, agreements, and letters, in accordance with established procedures, guidelines, and schedules. Windows operating system

  • Word Processing
    Advanced level of proficiency in Microsoft Word
  • Spreadsheets
    Microsoft Excel
  • Database Management in Microsoft Access
  • Graphics/Presentation
  • Microsoft PowerPoint
  • Office Skills
    Office Procedures Level 1 and Level 2, Internet Fundamentals, Personal Computer Fundamentals for End Users, basic level of proficiency in Microsoft Outlook, and Basic Bookkeeping Level 1 and Level 2
  • Business Skills
    Customer Service, Business Math, Business Correspondence Level 1 and Level 2, and Grammar Essentials for Business Writing
  • Job Readiness/Employability

Telephone Sales Representative

BeautyRock Inc.
11.2000 - 08.2008
  • Answered questions during initial contact and follow-up calls with sales prospects.
  • Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Achieved one-call sales, base pay $11.00 HR, I made average $20.00 HR with my Commission(Consistently)
  • Escalated dissatisfied customers to management to maintain focus on achieving sales targets.
  • Set up and updated customer accounts and researched questions using multiple computer systems.
  • Qualified leads and set up customer appointments for outside sales team.
  • Silkies Pantyhose, Scholastic Books, Doubleday and Columbia House.

Bartender/Server

Players Club
04.2000 - 11.2003
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Retail Associate

Bicycle World
04.2000 - 09.2001
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Assistant Greenskeeper

Cornwall Country Golf Club
05.1999 - 10.2000
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Maintained landscape using handheld equipment.
  • Maintained gardening tools by replacing blades and fluids.
  • Mowed greens, tees, fairways and rough.
  • Handled light custodial operations on golf course grounds and buildings.
  • Prepared soil for planting and sowing.
  • Planted flowers, shrubs, trees, landscaping and sod.
  • Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
  • Removed debris and waste from outdoor areas.

Cashier

A&P Grocer
01.1998 - 08.1999
  • Identified and resolved discrepancies and errors in customer accounts.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Stocked, tagged and displayed merchandise as required.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Greeted customers entering store and responded promptly to customer needs.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Helped Customers to navigate in-store to deliver best-in-class experiences.

Education

Administrative Assistant

Algonquin College
Ottawa, ON

High School Diploma -

St Matthews High School
Cornwall, ON
06.2000

Skills

  • Attention to Detail
  • Troubleshooting
  • Resourceful
  • Positive Attitude Always
  • Cloud Administration and Applications
  • Open Source Application Knowledge
  • Honest, Reliable, Loyal
  • Workplace Hazardous Materials Safety
  • Planning and Coordination
  • HTML5, CS53, JavaScript,Python, Java,
  • First Aid/CPR
  • Critical Thinking
  • Microsoft Excel & Access,
  • Microsoft Windows, Linux, Mac
  • Microsoft Word and Powerpoint
  • Google Cloud, Microsoft Azure
  • Corel WordPerfect, Draw

Timeline

Farm Hand (Spring to Fall Season) Seasonal

Lightning Street Organics (Butch And Betty Foley)
05.2022 - Current

Customer Service Associate

L.C.B.O
11.2021 - 01.2023

Custom Furniture Builder

Laurels Custom Buildz
01.2015 - Current

Marina Attendant

Oakes Marina And Eatery
04.2013 - 05.2018

Missing Work Gap (schooling)

Algonquin College (Admin), Elegance (Hairstyling)
08.2008 - 03.2013

Telephone Sales Representative

BeautyRock Inc.
11.2000 - 08.2008

Bartender/Server

Players Club
04.2000 - 11.2003

Retail Associate

Bicycle World
04.2000 - 09.2001

Assistant Greenskeeper

Cornwall Country Golf Club
05.1999 - 10.2000

Cashier

A&P Grocer
01.1998 - 08.1999

Administrative Assistant

Algonquin College

High School Diploma -

St Matthews High School
Laurel Kubecki