Stephanie Lopez
San Bernardino
Summary
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
7
7
years of professional experience
Work History
Retail Manager
5 Below
03.2022 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exhibited excellent people skills during interaction with employees and customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Answered questions about store policies and addressed customer concerns.
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
- Streamlined checkout process, reducing average customer wait time and improving overall satisfaction.
Patient Care Coordinator
SG Homecare
10.2021 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
Medical Records Clerk
Compex Legal Services Inc: Records & Reporting
01.2018 - 02.2022
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Responded to patient inquiries to provide information and details of medical records.
- Collaborated with healthcare providers to update patient information, improving quality of care.
Education
High School Diploma -
San Andreas High School
Highland, CA06-2012
Skills
- Client account management
- HIPAA compliance
- Critical thinking skills
- Customer service
- Patient care coordination
- Patient registration
- Insurance practices
- Excel, Word, Outlook, One Note, Epic
Timeline
Retail Manager
5 Below
03.2022 - Current
Patient Care Coordinator
SG Homecare
10.2021 - Current
Medical Records Clerk
Compex Legal Services Inc: Records & Reporting
01.2018 - 02.2022
High School Diploma -
San Andreas High School
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