Summary
Overview
Work History
Education
Skills
Training
Timeline
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Laurel Campbell

Edmonton

Summary

Results-driven professional with a proven track record of exceeding targets and driving success in high-pressure environments. Recognized for a strong commitment to team collaboration and achieving positive outcomes while effectively addressing and resolving customer issues. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Senior Facility Coordinator

EDMONTON SPORT & SOCIAL CLUB
07.2022 - 03.2025
  • Created facility booking files and ensured it was accurate and up to date
  • Managed booking requests through the City of Edmonton and Private Facilities
  • Responsible for proofing and inputting bookings into excel files and booking management systems
  • Provided excellent customer service through email, over the phone and in person
  • Assisted with league improvement initiatives by creating and analyzing player surveys
  • Handled all facility issues and followed up with the appropriate parties to ensure issues were resolved
  • Managed facility payments to ensure accuracy and invoices were paid on time
  • Verified all purchases on company cards including staff expenses
  • Drafted bank deposits and inputted the revenue balances into the system
  • Worked extensively with Microsoft Office programs, including Excel and Word
  • Processed leagues registrations, scores, and standings for multiple sports
  • Hired, trained, and managed staff members to run the Beach Volleyball program
  • Responded to all questions and issues from Beach Volleyball staff as their direct point of contact

Office Assistant/ Kinesiologist

INJURY INSTITUTE
11.2017 - 01.2022
  • Completed numerous administrative duties such as maintaining files and ensuring they were up to date, creating new patient files and paperwork, and faxing
  • Trained newly employed staff
  • Called patients to book and confirm appointments
  • Made sure office and all exam rooms are clean and organized
  • Completed closing duties and locked up office at end of day
  • Billed patient’s account for treatments and paid off accounts in system
  • Built and maintained good relationships with all patients
  • Taught patients how to perform strengthening exercises for various injuries
  • Performed passive stretching on patients for low back and shoulder injuries
  • Performed ultrasound on patient’s shoulders, back, knees, and ankles
  • Knowledge in using IFC and traction modalities

Supervisor and Sales Associate

SHOPPERS DRUG MART
06.2014 - 10.2017
  • Completed all point of sales opening and closing procedures, including counting the cash and completing morning paperwork
  • Resolved all customers’ complaints in a professional manner while prioritizing customer satisfaction
  • Trained new sales associates on the cash registers and on store policies
  • Cleaned and organized the store, including checkouts and displays
  • Priced merchandise, stocked shelves, and took inventory of supplies
  • Welcomed customers into the store and helped them locate items

Education

Cardiovascular Technology Diploma -

MOHAWK COLLEGE
HAMILTON, ONTARIO
04.2021

Honours Kinesiology Bachelors Degree - Psychology

MCMASTER UNIVERSITY
HAMILTON, ONTARIO
04.2017

High School Diploma -

SALTFLEET HIGH SCHOOL
STONEY CREEK, ONTARIO
06.2012

Skills

  • Customer service
  • Excellent communication skills
  • Problem resolution
  • Critical thinking
  • Time management
  • Dedicated team player
  • Strong organizational skills
  • Meticulous attention to detail

Training

  • Customer Service August 2022
  • Interviewing September 2022
  • Effective Leadership/Coaching December 2022
  • Lead Conversion February 2023
  • Selling November 2023

Timeline

Senior Facility Coordinator

EDMONTON SPORT & SOCIAL CLUB
07.2022 - 03.2025

Office Assistant/ Kinesiologist

INJURY INSTITUTE
11.2017 - 01.2022

Supervisor and Sales Associate

SHOPPERS DRUG MART
06.2014 - 10.2017

Cardiovascular Technology Diploma -

MOHAWK COLLEGE

Honours Kinesiology Bachelors Degree - Psychology

MCMASTER UNIVERSITY

High School Diploma -

SALTFLEET HIGH SCHOOL

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Laurel Campbell