Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laureen Byers

Montreal,Quebec

Overview

26
26
years of professional experience

Work History

EDI / Operations /Order Management Specialist

NOXS Inc
Montreal, Quebec
10.2017 - Current
  • Reviewed customer orders for accuracy and completeness prior to processing.
  • Coordinated with vendors and suppliers to ensure product availability and delivery timelines were met.
  • Generated reports on order status, inventory levels, delivery times, and other metrics related to order management.
  • Monitored changes in demand from customers and responded accordingly by adjusting production schedules or sourcing new materials.
  • Resolved customer issues related to order placement, pricing discrepancies, shipping delays.
  • Provided support for sales teams by responding quickly to inquiries regarding product availability and pricing information.
  • Maintained detailed records of all incoming orders including quantities ordered, payment terms, shipment methods, special instructions.
  • Created invoices for customers upon completion of their orders.
  • Collaborated with warehouse staff to coordinate shipments and deliveries according to customer specifications.
  • Liaised between internal departments such as finance, marketing, manufacturing., in order to resolve any issues related to the ordering process.
  • Interfaced with external partners such as logistics providers or third-party vendors concerning order status updates or other matters relating to product acquisition.
  • Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
  • Mastered company sales and order management processes, becoming go-to expert in company, answering questions from various personnel levels.
  • Communicated with current customers regarding backorder availability, future inventory and special orders.
  • Communicated with customers to assist with order placement and offer updates on status and shipping.
  • Answered customers' questions about products, prices, and availability.
  • Monitored and tracked customer orders to meet lead times and drive on-time delivery.
  • Complied with consolidation ship dates to facilitate on-time shipments.
  • Created packing slips and invoices for outgoing shipments with job-related software.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Informed customers by mail or telephone of unit prices, shipping dates, and anticipated delays.

EDI Operations Coordinator

Fred David
Montreal, Quebec
01.2015 - 10.2017
  • All EDI related - 810, 850, 856, 860, JCP 855 & 870.
  • Onboarding new accounts for EDI
  • Liason between traffic and sales departments on ETAs to ensure customer orders are on time
  • Pick tickets to warehouse
  • Routing orders as per customer requirements

Customer Service Supervisor

Freemark Apparel Brands
Montreal, Quebec
11.2006 - 11.2013
  • Lead a team of 6
  • Account manager for HBC
  • Allocation
  • All EDI related 810, 856, 856, 860
  • Reporting for Management
  • Little knowledge of retail store allocation

Customer Service Account Manager

Tribal Sportswear
Montreal, Quebec
09.1998 - 11.2006
  • Account Manager for major accounts - Nordstroms, Dillards, Steinmart, JCPenney
  • Liaison between sales agents and customers
  • Assisted in sales meetings with sales agents and customers
  • Handled all incoming/outgoing EDI files - 810, 850, 856, 860

Education

DCS - Business And Organizational Administration

Vanier College
Saint-Laurent, QC
10-1992

Skills

  • Database Management
  • Returns processing
  • Invoicing and Billing
  • Shipping procedures
  • Purchase Order Management
  • Order Fulfillment
  • MS Excel
  • Data entry skills
  • Deadline Management

Languages

English
Native/ Bilingual
French
Professional

Timeline

EDI / Operations /Order Management Specialist

NOXS Inc
10.2017 - Current

EDI Operations Coordinator

Fred David
01.2015 - 10.2017

Customer Service Supervisor

Freemark Apparel Brands
11.2006 - 11.2013

Customer Service Account Manager

Tribal Sportswear
09.1998 - 11.2006

DCS - Business And Organizational Administration

Vanier College

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Laureen Byers