Laure Doline Muhiga

Customer centered professional, with around 2 years of experience in analyzing and preventing fraud, disputes intake in banking industry. Excellent ability to detect fraud, handle customers accounts and safeguard the customer confidential data along with the strong ability of planning and decision-making for organizational profits. Strong verbal and nonverbal communication skills, demonstrated through fluent English and French conversations while solving and advising customers regarding their accounts, working individually as well as a team player.

Provided Prompt Customer Support with a professional, friendly and patient attitude, Processed customer dispute claim following department procedures while staying within established time frames, Processed and managed the customer transactions and dealt with customers inquiries in an accurate and efficient manner by politely addressing any customers complaints and escalated to management when necessary., Completed analysis and documentation of account activity and used personal judgment to determine appropriate actions that removed and minimized fraud exposure, Executed processes designed for fraud detection and prevention, while identifying new trends in fraud, Monitored customer transactions for suspicious activity, flagged certain transactions and accounts, Provided ID theft support to customers after terminating fraudulent accounts created by fraudsters, Digitally communicated with my supervisors in order to find solutions for customers, Participated in a highly interactive environment with enhanced communications with many different kinds of people in both French and English, Abide By all company policies and procedures by dressing properly and doing all that is expected of me to better represent my work regularities, Operated in a very fast paced environment by organizing the customers in a way they feel comfortable and not ignored.