Laureangela Rodrigues James
St. Catharines
Summary
Experienced with deep cleaning and maintaining hygiene in diverse environments. Utilizes effective cleaning techniques and attention to detail to ensure spotless results. Knowledge of safe cleaning practices and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Home Cleaner
Hellamaid
06.2022 - Current
- Company Overview: Based in St Catharines
- Meeting with homeowners to understand their cleaning expectations
- Sweeping, washing, mopping, and polishing the floors
- Collecting and disposing of general waste or recyclable items
- Sanitizing and disinfecting areas or surfaces within a home
- Dusting furniture, vacuuming carpets or rugs, and washing windows, ceilings, and walls
- Responding to complaints and inquiries from homeowners
- Notifying homeowners and supervisors of accidents or issues that occur when cleaning
- Attending training sessions to stay updated on current cleaning standards
- Based in St Catharines
- Enhanced the cleanliness and organization of homes with meticulous attention to detail in all tasks performed.
- Increased repeat business by establishing trust and rapport with clients through consistent high-quality work.
- Proactively identified maintenance issues during cleaning tasks, notifying clients of potential problems before they escalated.
Customer Service Agent
Teleperformance-Fanatics
08.2023 - 12.2023
- Company Overview: Toronto, ON (remote)
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings
- Toronto, ON (remote)
Server
Emerald Buffet
07.2017 - 04.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Checked identification for minimum age for sale of alcoholic beverages
- Increased sales significantly by upselling higher-end products to customers
Front End Cashier
Superstore
07.2017 - 04.2019
- Helped customers complete purchases, locate items, and join reward programs
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention
- Informed front end manager of equipment repair and replacement needs to maintain operations
Customer Service Agent
OneTouch Direct
03.2017 - 07.2017
- Communicated with clients regarding account services, statements, and balances
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered
- Addressed customer account discrepancies and concerns
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges
Customer Advisor
Teleperformance-Scotiabank
10.2016 - 04.2017
- Company Overview: Toronto, ON
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes
- Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings
- Toronto, ON
Customer Service Representative
Sitel
06.2016 - 09.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Collected and analyzed customer information to prepare product or service reports
Janitor
Brazclean
08.2013 - 01.2014
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
- Stripped and refinished hard surface floors to maintain quality condition and appearance
- Promoted building security by locking doors and checking electrical appliances for safety hazards
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules
Fast Food Cashier
Wendy's
08.2013 - 01.2014
- Made change and issued receipts or tickets to customers for each transaction
- Assisted counter staff in packing ready orders and distributing to customers
- Maintained current knowledge of pre-check and cashiering procedures
- Provided customers with information on specials and discount deals
Education
Bachelor of Arts - Criminology
Wilfrid Laurier University
None06-2025
Bachelor of Arts - Policing
Wilfrid Laurier University
None06-2025
Associate of Applied Science - Social Work
Niagara College
Welland, None06-2020
Associate of Applied Science - Policing
Niagara College
Welland, None06-2015
Skills
- Bathroom sanitation
- Kitchen cleaning
- Deep cleaning expertise
- Dusting techniques
- Odor elimination
- Furniture treatment
- Critical thinking
- Active listening
- Customer service
- Data entry
- Substance abuse counseling
- Multicultural competence
- Self-care practices
- Empathy development
- Mental health support
- Child welfare advocacy
- Behavioral management
- Family dynamics
- Fundraising strategies
- Needs assessment
- Problem-solving
- [Language] fluency
- Answering phones
- Youth mentoring
- Light housekeeping
- Telephone interpreting
- Video remote interpreting
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Occupational Safety and Health Administration (OSHA) 10-Hour General Industry Training - OSHA Training Institute Education Centers.
- Ontario Driver's License
- CPR/AED Certification
- First Aid Certification.
- Ontario College of Social Workers and Social Service Workers (OCSWSSW)
Interests
- Enjoy participating in [activity] for overall physical and mental well-being
- Electronics and Circuit Building
- Participating in cultural exchange programs and homestays
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Community Cleanup
- Offering time and support to shelters for the homeless, women, and animals
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Youth Development Programs
- Volunteering
- I like working with my hands and fixing things
Timeline
Customer Service Agent
Teleperformance-Fanatics
08.2023 - 12.2023
Home Cleaner
Hellamaid
06.2022 - Current
Server
Emerald Buffet
07.2017 - 04.2019
Front End Cashier
Superstore
07.2017 - 04.2019
Customer Service Agent
OneTouch Direct
03.2017 - 07.2017
Customer Advisor
Teleperformance-Scotiabank
10.2016 - 04.2017
Customer Service Representative
Sitel
06.2016 - 09.2016
Janitor
Brazclean
08.2013 - 01.2014
Fast Food Cashier
Wendy's
08.2013 - 01.2014
Bachelor of Arts - Criminology
Wilfrid Laurier University
Bachelor of Arts - Policing
Wilfrid Laurier University
Associate of Applied Science - Social Work
Niagara College
Associate of Applied Science - Policing
Niagara College
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