LAURA REBECA RIVERA MACEDA
Vancouver,BC
Summary
Knowledgeable Administrative uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously. Driven Purchasing with strengths in streamlining procurement operations while achieving cost savings and improving reporting procedures. Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager
Running Room
09.2021 - Current
- Managing inventory levels by proficiently ordering seasonal and investigating inventory discrepancies to ensure proper product input in a timely manner based on department requirements, market conditions, and customer needs
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisting more than 50 customers per day to drive the sale by finding suitable products and providing recommendations based on customer`s needs
- Setting up products for order fulfillment more than 25 online orders daily and processing their shipments to customers
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established team priorities, maintained schedules and monitored performance.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales representative
Running Room
08.2019 - 09.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Set and achieved company defined sales goals.
Volunteer
West End Community Centre Association & Running Room
01.2018 - 08.2019
- Assisted with special events and programs.
- Assisted with event coordination and on-site support.
- Served on advisory boards and committees to boost program planning and administration.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Purchasing Manager
Socios en Comercio Naucalpan
03.2015 - 12.2017
- Purchased new products and oversaw inventory stocking and availability.
- Sourced vendors, built relationships, and negotiated prices.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Implemented policies to reduce cost and eliminate waste.
- Conducted regular research to identify trends and cost saving opportunities.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
- Created purchasing policies and procedures that complied with company standards and regulatory requirements.
Administrative Manager
Taller de Plastica El Volador
04.2011 - 03.2015
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Met department budgets by monitoring and reporting on office expenses.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
General Services Manager
Mazars Mexico
12.2008 - 03.2011
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Quality Service Representative
Plastic Plumbers Mexico
05.2005 - 11.2008
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Accounting Assistant
Camino Real hotel
01.2000 - 04.2005
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
Education
BBA - Business Administration
UNIVERSIDAD MEXICANA
MEXICO CITYSkills
- Employee Communications
- Customer Needs Assessment
- Administrative Support
- Business Administration
- Bid Process Management
- Statistics
- Managing Multiple Priorities
- Negotiation
- Accounting Techniques
- Staff Training
- Customer Service and Satisfaction
- Microsoft Office
Certification
Management and Organizational Development
Competitive strategies
Business Simulation
Timeline
Assistant Manager
Running Room
09.2021 - Current
Sales representative
Running Room
08.2019 - 09.2021
Volunteer
West End Community Centre Association & Running Room
01.2018 - 08.2019
Purchasing Manager
Socios en Comercio Naucalpan
03.2015 - 12.2017
Administrative Manager
Taller de Plastica El Volador
04.2011 - 03.2015
General Services Manager
Mazars Mexico
12.2008 - 03.2011
Quality Service Representative
Plastic Plumbers Mexico
05.2005 - 11.2008
Accounting Assistant
Camino Real hotel
01.2000 - 04.2005
BBA - Business Administration
UNIVERSIDAD MEXICANA
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