Laura Maria Lopez Diaz
Victoria,BC
Summary
*Bring an energetic, enthusiastic, happy, creative, and organized attitude to work. Experienced in providing a good leadership attitude towards the employees to complete the company tasks on time or before the deadline.
* Strong communication skills with the employees and the employer to perform correctly the job tasks and to achieve the organization's goals. Ability to manage multiple tasks and prioritize when needed in order to maintain high standards and meet all the deadlines that can be beneficial for the organization.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
DICIMED S.A.S, Family business, Wilfred Lozano Sepulveda – CEO
07.2016 - 07.2019
- Helped to implement the Health and safety program in the organization by following all the safety regulations regarding on the global pandemic situation COVID-19
- Worked remotely during 2018 and 2019
- Used till to register customer sales transactions.
- Persuaded customers and promoted products through the company`s social media to increase sales.
- Provided help in the financial Department with the legalization of the employee’s expenses (travel expenses).
- Implemented some regulations inside the company for the benefit of the company and the employees
- Worked with the WX Manager accounting program
- Welcomed clients who used to have an appointment with the CEO of the company.
- Sorted and distributed incoming mail and correspondence.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Human Resources Manager
AGROTODO LTDA, Cesar Augusto Diaz Medina – CEO
Villavicencio, Meta, Colombia
06.2017 - 05.2018
- Checked the employee’s status regarding their monthly, annual, and periodical medical exams
- Provided the employees proper training (weekly) depending on their work areas
- Wrote weekly employees reports regarding their behavior
- Organized about 50 employee's resume and cover letters files (System and Physical)
- Wrote employees memorandums
- Verified that the company assets such as car and motorcycle documentation were remaining valid
- Checked the proper wearing of the personal protection equipment from the employee's side.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Team Member Ailene, Supervisor
Tim Hortons, Royal Oak Exchange, Moreno
02.2019 - 05.2019
- Worked part-time at Royal Oak location
- Cleaned the washrooms
- Cleaned the tables
- Prepared and brewed tea and coffee
- Received customers’ orders at the till (cash register)
Sales Associate, Jasmine Riley – Manager
Bikini village, La Vie Rose
06.2019 - 08.2019
- During the summer
- Organized in the proper racks the swimsuits
- Cleaned the store after the closing time of the store
- Used the till (Cash register) to make the swimsuits sales to the customers
- Persuaded customers and promote products to increase sales by creating innovative eye-catching displays.
Cashier Manu Varguese - Manager
Dollar Tree Canada
09.2019 - 01.2020
- Retained to process customer payments via cash, debit, or credit card payments and provided customer service
- Worked as a Part-Time employee during weekends
- Cleaned the till with the proper sanitizer and filled it with enough plastic bags.
Cashier
Walmart CA, Uptown Shopping Centre
02.2020 - 04.2020
- Retained to process customer payments via cash, debit, or credit card payments and provided customer service
- Worked as a Part-Time employee during weekends
- Cleaned the till with the proper sanitizer and filled it with enough plastic bags.
Crew member
Mc Donald’s
02.2021 - 09.2021
- Greet customers
- Receive and process payments by cash, credit card or debit
- Provide information on products to customers
- Handle minor guest concerns
- Cleaned the tables after the customers have eaten
- Prepared and brewed tea and coffee for customers
- Maintain and stock inventory at assigned station.
Service supervisor, Retail Sales Supervisor
Staples Canada
Victoria, BC
09.2021 - Current
- Keyholder responsibilities (opening and closing the store)
- Participation in the MOD (Manager on duty)
- Supervise and coordinate sales staff and cashiers
- Assign duties to associates (cashiers, tech associates) to duties
- Sell merchandise to customers
- Resolve problems that arise, such as customer complaints and provide the viable solution.
- Prepare reports regarding sales volumes (weekend report)
- Arrange for the training of new sales staff (sometimes)
- Ensure associates check and understand all sources of communication for information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School - High School
Oxford School
Villavicencio, Meta, Colombia2009
High School - High School
Liceo Andino
Villavicencio, Meta, Colombia11.2011
ESL ( English As A Second Language) - ESL ( English As A Second Language)
Kaplan International Centers
Irvine, California, United States11.2012
Bachelor International Business - Bachelor International Business
Saint Tomas University
Villavicencio, Meta, Colombia08.2018
B.C. - ESL Pathways
Global Village
Victoria, BC12.2018
Strategic Human Resources Planning, Recruitment & Selection, Human Resource Development, Org.Health,Safety,&Wellness. - Human Resources Management
School of Business, Camosun College
Victoria, BC12.2020
Skills
- Training and Development
- Health and Safety Programs
- Employee Engagement Strategies
- Human Resource Information System (HRIS)
Timeline
Service supervisor, Retail Sales Supervisor
Staples Canada
09.2021 - Current
Crew member
Mc Donald’s
02.2021 - 09.2021
Cashier
Walmart CA, Uptown Shopping Centre
02.2020 - 04.2020
Cashier Manu Varguese - Manager
Dollar Tree Canada
09.2019 - 01.2020
Sales Associate, Jasmine Riley – Manager
Bikini village, La Vie Rose
06.2019 - 08.2019
Team Member Ailene, Supervisor
Tim Hortons, Royal Oak Exchange, Moreno
02.2019 - 05.2019
Human Resources Manager
AGROTODO LTDA, Cesar Augusto Diaz Medina – CEO
06.2017 - 05.2018
Administrative Assistant
DICIMED S.A.S, Family business, Wilfred Lozano Sepulveda – CEO
07.2016 - 07.2019
High School - High School
Oxford School
High School - High School
Liceo Andino
ESL ( English As A Second Language) - ESL ( English As A Second Language)
Kaplan International Centers
Bachelor International Business - Bachelor International Business
Saint Tomas University
B.C. - ESL Pathways
Global Village
Strategic Human Resources Planning, Recruitment & Selection, Human Resource Development, Org.Health,Safety,&Wellness. - Human Resources Management
School of Business, Camosun College