LAURA LOPEZ DURAN
Newmarket,ON
Summary
Professional with experience in developing and implementing strategies aimed at enhancing customer satisfaction and loyalty. Skills in coaching, mentoring, and training team members contribute to a collaborative learning environment. Proven ability to analyze feedback data and create actionable plans for service improvement, which aligns with the supportive role of a Teacher's Assistant. Familiarity with compliance and conflict resolution fosters a structured and positive educational atmosphere.
Overview
10
10
years of professional experience
Work History
Manager
Score Pizza
Newmarket, ON
09.2023 - 04.2025
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted performance reviews for team members.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
Shift Supervisor
Score Pizza
Newmarket
01.2023 - 06.2023
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Resolved customer complaints in a timely manner.
- Addressed any issues that arose during the shift in a proactive manner.
Communications Manager
Luzolar
01.2015 - 09.2016
- Implement marketing strategies to position the brand.
- Create a narrative around the brand in order to generate content.
- Manage the relationship with employees, media, social media, social media, and costumers.
Education
Associate of Arts - Tourism Management
Seneca College of Applied Arts And Technology
North York, None06-2022
Bachelor of Social Communication and Journalism - Communications
Universidad Nacional Abierta y A Distancia UNAD
12.2012
Skills
- Marketing
- Sales
- Entrepreneurship
- Occupational Health
- Microsoft Word
- Microsoft Excel
References
Available Upon Request
Phone
cell, 647-685-3522
Timeline
Manager
Score Pizza
09.2023 - 04.2025
Shift Supervisor
Score Pizza
01.2023 - 06.2023
Communications Manager
Luzolar
01.2015 - 09.2016
Associate of Arts - Tourism Management
Seneca College of Applied Arts And Technology
Bachelor of Social Communication and Journalism - Communications
Universidad Nacional Abierta y A Distancia UNAD