Lauralinda Guerrero
San Diego
Summary
Professional with extensive experience as a Transportation Lead and Emergency dispatcher excelling in crisis management and customer service. Proven ability to coordinate schedules and resolve issues efficiently, ensuring superior service delivery. Skilled in dispatch operations and adept at multitasking, fostering teamwork to enhance operational effectiveness.
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
9
9
years of professional experience
Work History
Transportation Lead
Access 2 Care
04.2024 - 10.2024
- Coordinated schedules and communicated changes to customers.
- Worked with service providers to resolve issues and correct delays.
- Trained staff on operating procedures and company services.
- Promptly responded to inquiries and requests from prospective customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Met customer service objectives by providing superior customer service to Spanish speaking customers.
911 Emergency Dispatcher
American Medical Response, AMR
05.2017 - 04.2024
- Routed calls to police, fire, and sent ambulance service to meet individual call needs.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
911 Emergency Dispatcher
American Medical Response, AMR
09.2015 - 05.2017
- Followed established protocols for professional handling of emergency situations.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided on-the-job training and coaching to develop new dispatchers.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Education
Associate of Applied Science - Criminology With Emergency Services Management
Institute of Technology
Modesto04-2013
Skills
- Route planning
- Assisting customers
- Managing schedules
- Dispatch operations
- Multitasking and prioritization
- Information gathering and relay
- Teamwork and collaboration
- Crisis management
- Call management
- Stress tolerance
- Computer skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Transportation Lead
Access 2 Care
04.2024 - 10.2024
911 Emergency Dispatcher
American Medical Response, AMR
05.2017 - 04.2024
911 Emergency Dispatcher
American Medical Response, AMR
09.2015 - 05.2017
Associate of Applied Science - Criminology With Emergency Services Management
Institute of Technology
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