Lauralee Craig
Wheatley,ON
Summary
Customer Service IS EVERYTHING and having a unique niche is the key to every successful business! Creative Business Owner with exceptional background in Customer Service Excellence!
Overview
30
30
years of professional experience
Work History
Business Owner
Lauralee Craig
10.1990 - 01.2021
Hospitality Industry
Full Service Restaurant and Hotel Front Desk Accomodations with Event Facilities
-All aspects of Bookkeeping including payroll gov.
- Managed website and online reservations bookings,including payment complaints, VIP etc.
- Recruiting of staff, 35 employees scheduling training in every dept, kitchen, serving, housekeeping,Maintenance and Grounds keeper
Performance reviews and dismissals.
- Inventory and Ordering of Food, and Room Supplies
- Event planner for Business events, all occasions
- Managed website with Upselling of Promotions
- Offered Delivery Service to customers
Skills
- Customer Service Management
- Recruiting and Training
- Team Leadership
- Customer Relationship Management
- Decision Making
- Active Listening
- Attention to Detail
Languages
English
Professional Working
Additional Information
I received My PSW Certification in 1994 from Fanshawe College and graduated Class Valedictorian and was hired at my placement Nursing Home.
Also I am currently set up for volunteer at Hospice Centre in Leamington , Ont.
Timeline
Business Owner
Lauralee Craig
10.1990 - 01.2021
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