Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Lauralee Broman

Rocky View County

Summary

Dynamic Sales Associate with a proven track record at Nuage Stone Ltd, and Bordt Stone & Tile excelling in customer relationship management and visual merchandising. Enhanced customer satisfaction through exceptional service and tailored recommendations, driving repeat business. Skilled in cash handling and inventory management, fostering a positive shopping environment and contributing to team success.

Overview

24
24
years of professional experience

Work History

Sales Associate

Nuage Stone Ltd
03.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Ordering and receiving materials.
  • Listened to customers needs and expectations to identify and recommend optimal products.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearances.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Engaged with customers to effectively to build rapport and lasting relationship.

Sales Associate and Receptionists

Bordt Stone & Tile Ltd
12.2000 - 06.2023
  • Executed cash transactions effectively within established guidelines, maintaining accurate records.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services. Follow up calls once the project was completed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

JL Crowe
Trail BC

Skills

  • Visual merchandising
  • Cash handling
  • Customer relationship management
  • Inventory management
  • Sales techniques
  • Product knowledge
  • Order processing
  • Customer service
  • Data entry
  • Time management
  • Teamwork and collaboration
  • Listening skills
  • Excellent people skills
  • Exceptional customer service
  • Flexible schedule

Languages

English
Professional Working

Accomplishments

  • Brought inn new customers.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Project Development - Collaborated with team of team in the development of project.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Sales Associate

Nuage Stone Ltd
03.2024 - Current

Sales Associate and Receptionists

Bordt Stone & Tile Ltd
12.2000 - 06.2023

JL Crowe

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Lauralee Broman