Laura Jane Faulds
Toronto,ON
Summary
Detail-oriented industry professional offers more than ten-year record of success in leadership roles. Establishes clear guidelines and enforces consistent policies while maintaining a warm and joyful work environment. Thrives in an administrative and organizational context. Excellent relationship-building, multitasking and decision-making skills.
Overview
6
6
years of professional experience
Work History
Assistant Manager/Wine Sales Director
Milou
Toronto, Ontario
05.2022 - Current
- Oversaw restaurant finances; was fully responsible for daily and weekly cash-outs as well as tip distribution
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives
- Maintained an elegant, forward-thinking yet accessible natural wine list
- Was fully responsible for staff wine training and education
- Conducted regular performance reviews for employees to identify areas of improvement
Assistant Wine Director/Sales Floor Supervisor
Paris Paris
Toronto, ON
01.2020 - 05.2022
- Developed and implemented wine list standards to ensure high quality of wines served in the restaurant.
- Maintained relationships with local distributors and suppliers to acquire exclusive offerings for guests.
- Trained wait staff on proper pouring techniques, etiquette, and knowledge of all available wines.
General Manager
Atlas
Toronto, Ontario
02.2018 - 06.2019
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
Certificate in Data Analytics & Visualization
University of Toronto (Continuing Education)
Toronto, ON10-2023
French Wine Scholar Qualification
The Independent Wine Education Guild
Toronto, ON11-2018
WSET Level 3 Award in Wines
WSET School London
London, UK05-2014
BBA - Design & Management
Parsons School of Design
New York, NY 05-2007
Skills
- Employee Scheduling
- Task Delegation
- Operations Management
- Project Management
- Staff Supervision
- Microsoft Office expertise
- Analytical Skills
- Technical Proficiency
- Effective Communication
Timeline
Assistant Manager/Wine Sales Director
Milou
05.2022 - Current
Assistant Wine Director/Sales Floor Supervisor
Paris Paris
01.2020 - 05.2022
General Manager
Atlas
02.2018 - 06.2019
Certificate in Data Analytics & Visualization
University of Toronto (Continuing Education)
French Wine Scholar Qualification
The Independent Wine Education Guild
WSET Level 3 Award in Wines
WSET School London
BBA - Design & Management
Parsons School of Design
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